Job Description

RESUME DU POSTE

Nous recherchons un Representant Services CVAC pour la region de Montreal, responsable du service, installation et entretien des systemes de refroidissement Liebert. Le candidat doit maintenir d'excellentes relations avec les clients et assurer une communication continue avec les equipes internes.

RESPONSABILITESPRINCIPALES TACHES

Service sur site et support telephonique aux clients Installation, mise en service et entretien programme Communication avec le support technique Respect des procedures de securite et port de l'EPI Rapports precis (feuilles de temps, depenses, billets) Maintien de l'inventaire et des equipements de l'entreprise Maximisation de la productivite et satisfaction client
QUALIFICATIONSEducation et experience

Diplome d'etudes secondaires ou DEP en Refrigeration Apprenti 4e annee (Quebec) ou Compagnon certifie en Refrigeration 3-5 ans d'experience commerciale/industrielle
Competences requises

Lecture de schemas electriques et plans Utilisation d'equipement de test electrique/electronique Techniques de brasage et reparation Communication et service client Depannage et resolution de problemes Competences informatiques de base
CONDITIONS

Horaires flexibles (soirs, fins de semaine, jours feries) Permis de conduire valide Capacite de soulever 50 livres Travail debout, a genoux, dans diverses conditions environnementales
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English:

POSITION SUMMARY

We are hiring a Field Services HVAC Representative in Montreal region, who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

RESPONSIBILITIESROLE

Rely on direction to accomplish goals Perform a number of work-related tasks Capable of working under direct supervision or independently based upon training
TECHNICAL

Render on site and phone assistance to customers Communicate with appropriate Technical Support on equipment issues Perform work related tasks according to company guidelines for scheduled maintenance Implement Field Change Notices (FCN) according to published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY

Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - "14 hours rule" Report all work related accidents or injuries within 24 hours to the appropriate personnel
ADMINISTRATION

Provide accurate and timely reporting according to company guidelines Timecards, expense reports, mileage reports, ticket closure, forms, et al. Maintain individual inventory in accordance with company policy Provide estimated time of arrival to the Customer Response Center (CRC) where applicable Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.
CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer Meetings as required
PERFORMANCE

Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Understand and comply with company startup/escalation processes and procedure Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.
QUALIFICATIONSRequired Education

Must have a High School Diploma or a Diploma of Vocational Studies (DEP) in Refrigeration 4th Year Refrigeration Apprentice (Quebec) or Certified Journeyperson with a Refrigeration Qualification
Required Experience (One of the following)

3-5 years relevant industry/commercial experience
Interpersonal Skills

Professional Reliable Team Player Must be proficient with electrical / electronic test equipment and fundamentals Must be proficient in reading and interpreting electrical line diagrams and blueprints
Technical Skills

Ability to make in depth site evaluations. Skills to include: environmental temperature and general operating conditions Independently perform fix/repair techniques based on knowledge Ability to demonstrate proper brazing techniques Capable of completing tasks and return unit to full operating conditions Ability to summarize and report all work related tasks performed
Strong Skill Sets:

Communication skills Customer service skills Troubleshooting skills Safety procedures Organizational and planning skills Computer skills Mechanical aptitude
WORKING CONDITIONS

Travel is required Flexible schedules (weekends, evenings, and holidays) Valid driver's license
PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds.

Job Type: Full-time

Pay: $82,683.00-$95,927.94 per year

Benefits:

Company car Dental care Life insurance Paid time off
Work Location: In person