Job Description

Field Service Supervisor - Tanks


Nisku, AB, CA

Job Summary

The Field Service Supervisor will be the first point of contact for our external and internal customers regarding general inquiries, maintenance, and service of on-site fuel tanks and fuel systems. The primary responsibility of this role is to oversee the daily operations of our field service technicians, ensuring efficient and effective responses to service calls throughout Western Canada.

Why AFD:

Great health and insurance benefits - medical, dental, vision, life insurance, disability, AD&D - because we believe in taking care of yourself Discount on fuel and safety boot allowance Educational assistance Career development Paid orientation & training Personal/Sick Paid Days and lunch & learn every month

What you will do day-to-day:

Maintain a safe working environment by aligning with corporate safety rules and regulations and ensuring a safety culture. Supervise and coordinate all field service technicians and field activities. Track and enter service technician work orders and material usage. Assist in planning and deploying new tank/fueling systems. Purchase parts and materials; issue POs and process transfer as needed. Assist with troubleshooting fuel management systems and configurations. Control and maintain records regarding regulatory requirements. Oversee billing to customers for service technician time (when required) Assist in on-call duties for the FMS/service department. Management monthly costs for field maintenance and FMS-related costs. Develop, change, and implement operational processes as required. Be proactive in problem-solving to ensure customer satisfaction. Adapt to change and improvise while working in a high-pressure and fast-paced environment.

Experience

Experience supervising field service technicians. 2 or more years of customer service experience Experience in fuel distribution is an asset. Efficiently handling multiple, simultaneous, and detailed tasks is necessary. Be highly organized and able to work with a variety of departments.

Education

High School diploma or GED equivalent


Technical Certification is an asset.

Supervisory Responsibility

Field Service Technicians