Job Description

Position: Supervisor, Field Service

Reports Directly to: Field Service Operations Manager, North America

Location: Langley

Salary: $120-$130,000 annually

THE OPPORTUNITY

Embark on an electrifying journey with Thomson Power Systems, a trailblazer in the Power Generation Industry for over 50 dynamic years. We\'re thrilled to present a remarkable opportunity for a Field Service Supervisor, who will shape the future of service excellence. As the driving force behind our field operations, you\'ll lead a team of skilled field service professionals, overseeing a spectrum of activities from commissioning to troubleshooting and repairs. Your leadership will spark innovation, ensuring our paralleling switchgear, automatic transfer switches, control systems perform seamlessly at customer sites. If you\'re charged with a passion for power and a knack for leadership, join us in illuminating the path to unparalleled service achievement.

YOUR MISSION

Major Responsibilities:

Lead, mentor, and motivate a team of skilled field service professionals based in Canada and USA, fostering a culture of collaboration, continuous improvement, and technical excellence.

Drive safety, quality, delivery, customer satisfaction and growth via on-site coaching, mentorship and supervision.

Assisted by the field service coordinator, oversee and schedule field service activities, coordinating resources and equipment to ensure efficient and timely project execution.

Collaborate closely with clients to understand their requirements and provide exceptional solutions, maintaining positive relationships and driving customer satisfaction.

Ensure compliance with safety protocols, industry standards, and company policies, guaranteeing a secure and productive work environment.

Monitor and analyze performance metrics to identify areas for improvement and optimize service delivery and cost efficiency.

Assist in the development and execution of training programs for field service professionals, keeping them up-to-date with the latest industry trends and technologies.

Contribute to the development of service strategies, helping to drive innovation and enhance our competitive advantage.

Collaborate with cross-functional teams including project management, engineering, sales, and customer support to streamline processes and improve overall customer experience.

Drive revenue growth by identifying and executing on field service opportunities while maintaining a good control on costs and efficiency.

ARE YOU THE ONE?

Required Education, Experience and Skills:

Bachelor\'s degree in Electrical Engineering or Power Engineering or equivalent experience

Proven field service management experience (5+ years); Preferably in the electrical power generation industry or equivalent.

Demonstrated best in class leadership abilities with a clear track record of effectively leading and motivating field service teams to achieve market differentiated performance.

Strong problem-solving skills and the ability to make informed decisions under pressure.

Excellent communication and interpersonal skills, capable of fostering positive relationships with clients, team members, and stakeholders.

Knowledge of applicable health, safety, and electrical (CSA/NFPA/UL) regulatory codes and standards

Understanding and ability to interpret detailed electrical schematics & mechanical drawings

Understanding of industrial control equipment is an asset for this role (metering, protective relaying, relay ladder logic, Programmable Logic Controllers \xe2\x80\x93 PLCs and HMI\xe2\x80\x99s)

Experience with switchgear or Automatic transfer switch would be an asset.

Familiarity with NETA/NICET in electrical equipment testing would be an asset.

A strong commitment to safety, quality, and continuous improvement is a must.

Proficiency in using computer applications and tools for project management, reporting, and data analysis.

Valid driver\'s license and willingness to travel in Canada and USA on a frequent basis is required.

OUR PURPOSE

You may not know it, but Regal Rexnord impacts your life every day. Our products enable the power source that keeps smart buildings running; the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep ecommerce flowing. Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. We are looking for creative and ambitious minds to join our team and to create a better tomorrow.

OUR IDENTITY

As part of the large Regal Rexnord family we, Thomson Power Systems, are a leading manufacturer of electrical products, controls, and systems in the Power Generation Industry. Over the last 50 years we have been growing from a small local company in British Columbia to a global organization with colleagues in Canada, USA, Mexico and India. As we are rapidly growing, we are looking for innovative, motivated, talented, and hard-working achievers to join us and to continue providing best in class products and services to our expanding customers.

OUR FAMILY

Regal Rexnord Corporation (RRX) is approximately a $7.2B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 36,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord\xe2\x80\x99s PMC business which was completed in 2021.The headquarters for Regal Rexnord is located in Beloit, WI with an executive satellite office in Rosemont, IL.

The company is comprised of four operating segments:

Industrial Powertrain Solutions: (~$2.7 Billion revenues)

Power Efficiency Solutions:(~$2.2 Billion revenues)

Automation & Motion Control: (~$1.7 Billion revenues)

Industrial Systems: (~0.6 Billion revenues)

About Regal Rexnord

Regal Rexnord Corporation (\xe2\x80\x9cRegal Rexnord\xe2\x80\x9d) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.

You may not know it, but Regal Rexnord impacts your life every day. The company\xe2\x80\x99s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.

Regal Rexnord\xe2\x80\x99s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company\xe2\x80\x99s commitment to sustainability. The company\xe2\x80\x99s industrial powertrain and automation solutions offerings are an important part of the company\'s growth strategy. The company\xe2\x80\x99s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

Regal Rexnord