Role: Field Service Specialist
Location: Remote- Alberta
Schedule: Full Time, Monday to Friday, 8:00 am - 4:30 pm
DBCM is a long-established, family-oriented organization with Canadian offices in Saskatoon, SK and Beloeil, QC. We pride ourselves on being North America's leading provider of emergency and specialty vehicles. Our mission is to make life better, one relationship and one vehicle at a time, and our vision is to be the partner of choice by delivering exceptional customer experiences through safety, innovation, and empowered employees.
We are currently seeking a Field Service Specialist to join our dedicated Customer Care Service Team in the Alberta region. In this role, you will be instrumental in the service and maintenance of ambulances, buses, and specialty vehicles across Alberta. Your expertise will ensure our vehicles meet the highest standards of safety, reliability, and performance. This is an exciting opportunity to be part of a company committed to excellence and innovation.
KEY RESPONSIBILITIES
As the Field Service Specialist, you will:
Travel extensively within Alberta and occasionally to other locations in Canada to perform:
+ Warranty repairs
+ Preventative maintenance
+ Troubleshooting and diagnostics
+ Campaign work
+ General vehicle repair and service
Provide high-quality customer service and ensure best-in-class service delivery.
Work closely with the Remote Service Planner, Warranty Administrator, and Parts Team to ensure timely resolution of customer service requests and proper documentation.
Maintain accurate records of service work performed, warranty claims, and corrective actions taken.
Identify business opportunities with customers and provide feedback on market trends and competition.
Attend and participate in regular Technical Support Team meetings and company training programs.
Travel periodically to key suppliers, bus manufacturers, and trade shows.
QUALIFICATIONS
As the Field Service Specialist, you will bring:
Essential:
High School Diploma required.
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