Job Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everyw Sustainably.


Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.


Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Responsibilities

The following are the core responsibilities of the Field Service Representative:


Uptime of C ustomer E quipment: Diagnose problems and directly repair customer equipment for assigned instrument product lines. Resource Management: Minimize the costs of servicing customer equipment. Customer Satisfaction/Business Development: Provide service that supports high levels of customer satisfaction; support/develop Service business. Administration: Conduct administrative and support tasks as required by Siemens Healthineers and Service Management . Meet all Key Performance Indicators (KPI's) of the business for your position. Ensure that all required training courses are completed on time and sign off completion in the system. Ensure that all tool and test equipment expiration dates are managed and that no overdue for calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR . Customer follow-up call s for each on-site repair (OSR) to ensure the instrument is operating at specification and the customer is satisfied. Meet requirement of 100% Compliance with Complaint Handling Process Documentation as required in service process (1849-8 and/or updated processes) . Work directly with 2 nd level support as required . Additional Individual Responsibilities as required .

Competencies

Knowledge of relevant procedures, processes, and standards:


Demonstrate understanding of the safety procedures/guidelines of biohazards, PPE, etc. in the laboratory environment EH&S curriculum per Regulatory and Compliance Management HIPAA/PHI Curriculum Quality Management Systems knowledge ( i.e. SKB's) Other competencies highly specific to the role:


Relevant technical training courses General knowledge of c linical w orkflow Can learn new mechanical and technical concepts and equipment changes as required Can locate , read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions Become proficient in diagnosing problems Application of basic networking theory Can operate the instrument to generate results for all major customer applications in order to demonstrate and check operation Can identify major parts (assemblies, sub-assemblies, and components) and understand their function Can demonstrate in-field basic understanding of most content taught on assigned instrument product lines at the Training Center Knows safety procedures/guidelines for instrument product lines Understanding preventative maintenance and u pdate procedures for the assigned equipment The ability to complete and assist in the installation of assigned instruments as required General understanding of the principles of electricity, power supplies, and grounding Proficiency in all necessary network applications and tools (including but not limited to eVO , mButler , MS Office applications, Concur, NAM Customer Service website--Engineer Tools) Meet and maintain requirements and responsibilities of company vehicle compliance, i.e. vehicle maintenance, driving requirements, etc. Communications/Relationship Competencies:


Demonstrate excellence in customer communications Time management General writing skills Interpersonal relationship/teambuilding skills Additional individual competencies as required .

Experience

B iomedical Electronics or Electronics Technologist or equivalent diploma + 2 to 5 years practical and technical experience, or specialized qualification needed

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everyw Sustainably.


To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada .


The annual base pay for this position is:


Min $60,900 - Max $113,100
Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.


This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.


Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.

Employment Opportunity Statement:

Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility:

Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.


If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here . If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com . Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.


By submitting personal information to Siemens Healthineers or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice here .

To all recruitment agencies:

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.