Job Description

Job family: Manufacturing
Business area: Pulp & Paper Service
Contract location:
Trois-Rivieres (Three Rivers), Qc, CA
Working location: Trois-Rivieres (Three Rivers)
Location type: Office Location / Office-based
Contract type: Permanent
Job description:
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Job Profile

FIELD SERVICE manager

Working location: ANDRITZ Bonetti Canada Inc. in Trois-Rivieres

General Description

Reporting to the VP Blade Systems - North America (VP), this position is responsible for providing technical support to area customers, manage the area service team to identify, communicate and pursue sales opportunities of products manufactured/sold by ANDRITZ Bonetti Canada Inc.

JOB RESPONSIBILITIES AND TASKS

Supervise, coach and support a team of field service techs. Plan and assign daily work schedules, installations, and service calls. Review and approve service reports, parts usage, and expense documentation. Conducts paper machine audits and service calls. Ensures customer needs are defined and addressed in a timely manner. Conducts paper machine shutdown inspections and prepares onsite reports in close cooperation with local ANDRITZ sales teams. Conducts blade trials as required, analyzes, and prepares trial reports. Troubleshoots customer blade problems and provides and/or helps implement appropriate solutions. Mitigates warranty exposure through early detection and prevention of potential problems. Cooperate to collect delinquent accounts. Manage blade and nozzle inventories and performs doctor blade changes during outages. Helps the local ANDRITZ sales teams build and maintain comprehensive databases on doctoring equipment and blades. Performs service/maintenance on existing doctoring equipment (set-up, profiling, ...). Performs install of new doctoring equipment and spares. Searches out and recommends new blade applications. Prepares brief call report on each paper mill visit, including the contact information and purpose of each trip, and sends to VP and local ANDRITZ sales teams. Communicates field activity, including sales opportunities, inter-company items and competitive issues to the VP and the local ANDRITZ sales teams. Prepares monthly summary report to the VP outlining highlights of the previous month, a forecast of the requirements of the following month, areas of opportunity in the field, plant issues, and competitive issues/gossip. Manages an expense budget within the guidelines provided. Comply with all company policies, procedures, and safety requirements. Performs other job-related functions as assigned.

QUALIFICATION REQUIREMENTS

Experience: Maintenance experience within the paper or other related applicable industry preferred. Languages: French and functional English Ability to organize and prioritize work. Ability to effectively communicate verbally and in writing. Knowedlge of Microsoft Office software (Outlook, Word, Excel, etc.). Ability to read and understand technical prints required. Must have strong attention to details. Excellent planning, organizational and problem-solving skills. Strong analytical ability required. Requires proven mechanical aptitude and a strong entrepreneurial drive. Extensive travel required within the assigned region (60% of time). The service territory will be Canada. Requires ability to work in a manufacturing environment, which may include exposure to varying temperatures and noise levels, dust, dirt, fumes, welding machines, heavy duty magnets and manual/remote controlled devices using radio signals.

Must have visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and wear required personal protective equipment.

PROFIL DU POSTE

DIRECTEUR DE SERVICE

Lieu de travail: ANDRITZ Bonetti Canada Inc. Trois-Rivieres

Description Generale

Relevant du vice-president, Systemes de lames - Amerique du Nord (VP), ce poste est responsable de fournir un soutien technique aux clients de la region et de gerer l'equipe de service locale afin d'identifier, de communiquer et de poursuivre les occasions de vente des produits fabriques ou vendus par ANDRITZ Bonetti Canada Inc.

Responsabilites et taches liees au poste

Superviser, encadrer et soutenir une equipe de techniciens de service sur le terrain Planifier et attribuer les horaires de travail quotidiens, les installations et les interventions de service Examiner et approuver les rapports de service, l'utilisation des pieces et la documentation des depenses. Realise des audits de machines a papier et des appels de service. S'assure que les besoins des clients sont definis et traites en temps opportun. Effectue des inspections lors des Shutdown de machines a papier et prepare des rapports sur place en etroite collaboration avec les equipes de vente locales d'ANDRITZ. Realise des essais de lames au besoin, en analyse les resultats et prepare les rapports d'essai. Resout les problemes de lames rencontres par les clients et fournit et/ou aide a mettre en oeuvre des solutions appropriees. Reduit les risques lies a la garantie grace a la detection precoce et a la prevention des problemes potentiels. Cooperer au recouvrement des creances impayees Gerer les stocks de lames et de buses / nozzle et effectuer les changements de lames racleuses pendant les arrets de production. Aide les equipes commerciales locales d'ANDRITZ a constituer et a maintenir des bases de donnees completes sur les equipements et les lames de rectification. Effectue l'entretien/la maintenance du materiel de traitement existant ,installation. Procede a l'installation de nouveaux equipements doctor et de pieces de rechange Recherche et recommande de nouvelles applications de lames. Redige un bref compte rendu de chaque visite en papeterie, incluant les coordonnees du contact et l'objet de chaque deplacement, et l'envoie au vice-president et aux equipes commerciales locales d'ANDRITZ

.

Communique les activites sur le terrain, notamment les opportunites de vente, les elements inter-entreprises et les enjeux concurrentiels, au vice-president et aux equipes de vente locales d'ANDRITZ

.

Prepare un rapport de synthese mensuel a l'intention du vice-president, presentant les points saillants du mois precedent, une prevision des besoins du mois suivant, les opportunites sur le terrain, les problemes lies a l'usine et les informations/rumeurs concernant la concurrence. Gere un budget de depenses conformement aux directives fournies Se conformer a toutes les politiques, procedures et exigences de securite de l'entreprise
Execute d'autres taches liees a l'emploi qui lui sont confiees.

EXIGENCES DE QUALIFICATION

Experience : Une experience en maintenance dans l'industrie papetiere ou un secteur connexe est un atout. Langues : francais et anglais fonctionnel Capacite a organiser et a prioriser le travail Capacite a communiquer efficacement a l'oral et a l'ecrit Connaissance des logiciels Microsoft Office (Outlook, Word, Excel, etc.). Capacite a lire et a comprendre des plans techniques requise Doit avoir un grand souci du detail Excellentes competences en planification, en organisation et en resolution de problemes Solides capacites d'analyse requises Exige des aptitudes mecaniques averees et un fort esprit d'entreprise Deplacements frequents requis dans la region assignee (60 % du temps). Le territoire desservi sera le Canada Necessite la capacite de travailler dans un environnement de fabrication, ce qui peut inclure l'exposition a des temperatures et des niveaux de bruit variables, a la poussiere, a la salete, aux fumees, aux machines a souder, aux aimants puissants et aux appareils manuels/telecommandes utilisant des signaux radio. Doit posseder une bonne acuite visuelle, une excellente mobilite, une bonne audition, une bonne dexterite manuelle, un bon equilibre, la capacite de travailler de longues heures et de porter l'equipement de protection individuelle requis.





Tous les candidats qualifies seront consideres pour un emploi sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identite de genre, d'origine nationale ou de handicap.



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.


Requisition ID: 19552