Job Description

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.

Why you'll love working for Siemens!

• Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world's most significant problems - Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused - check out our communities!

Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

What will you do?

As Field Service Estimator/Coordinator you will be responsible for the timely and accurate quotation of system service and repair work identified through code mandated routine Inspection, Testing and Maintenance (ITM) of Fire and Life Safety equipment. Upon completion of ITM work, potential issues are identified on the required documentation, and presented to the customer for approval of appropriate repairs.

In order to maintain a safe working environment, it is important that customers understand and address any issues discovered with their equipment/systems in a timely manner. To be successful, you will use your knowledge of fire alarm, fire sprinkler, fire suppression and other life safety equipment to help customers address system deficiencies that can affect their operation in the event of an emergency. This role is critical to our customers' business continuity through the proactive protection of their property and personnel and you play a key role in achieving this!

This role will support our branches across Canada, and can be based near one of our main office locations.

Responsibilities:

• Prepare cost estimates and proposals, based on information provided by field technical personnel, for the correction of impairments and deficiencies identified during ITM services on Fire Protection and Life Safety Equipment.
• Understand the end product/result and work to determine the correct solution that best meets the customer's needs, while maintaining code compliance and equipment operability.
• Submit proposals with supporting cost estimates to the appropriate Contract Manager for review.
• Send approved proposal to the customer, client services manager and appropriate field personnel based on local workflow and/or code requirements.
• Track and follow up on customer correspondence to secure approval for needed repair work.
• Coordinate with Supervisor and other team members to identify source and cost of repair parts and/or services when necessary.
• Prepare turnover documentation for transmittal to local service coordinators in the appropriate branch office to ensure proper completion of work.
• Track and maintain assigned proposals and purchase orders.
• Report unresponsive customers or delayed approvals to Field Quote Support Center Supervisor for escalation to local service team as needed.
• Provide feedback on methods and means that would help streamline the process and improve throughputs for all parties.
• Deliver outstanding customer service and support.

What will you need to succeed?

• Minimum High school diploma
• 3+ years of experience/ knowledge in Fire Alarm, Fire Sprinkler and/or Special Hazard Suppression Systems (inspector, technician, construction, sales, project management) preferred.
• Strong customer service skills with a desire to help customers find the right solution; Strong interpersonal skills to work with remote customers, field technicians and operations teams.
• Strong verbal and written communications skills in English.
• Ability to manage multiple tasks, and manage shifting and competing priorities
• Critical thinking and decision-making skills; dealing with ambiguity.
• Proven experience working in a home-based, virtual environment; strong collaboration skills.
• Ability to work within a team as well as independently.
• Strong working knowledge and proficiency in the use of the Microsoft Office suite of software tools. (Word, Excel, Outlook, Teams, etc.).

Assets:

• SAP knowledge
• Bilingual English / French verbal and written communication skills.
• Field Technical Experience in the Fire Alarm, Fire Protection or Life Safety Industries
• Experience in a call center environment

Preferred Qualifications:

• Certification and / or Licence in - Fire Alarm Systems, Sprinkler Systems, or Special Hazards Systems; Fire Extinguisher or Fire Sprinkler Inspector
• Understanding of business processes, standard practices, tools, and financial systems within a branch office of a large corporation.
• Estimating and/or Sales experience in the Fire Alarm, Fire Protection, Life Safety or related Industries.
• Experience working with / understanding of AHJ's (Authority Having Jurisdiction) a plus

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada's passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at .

Siemens s'engage a creer un environnement diversifie et est fiare d'atre un employeur souscrivant au principe de l'egalite d'accas a l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapees, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifies seront pris en consideration pour ce poste.

En transmettant des renseignements personnels a Siemens Canada limitee ou a ses societes affiliees, a ses fournisseurs de services ou a ses agents, vous nous autorisez a recueillir, a utiliser et a divulguer ces renseignements aux fins prevues dans notre Code de protection de la confidentialite, que vous pouvez consulter au .