Job Description

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.


The Field Service Engineer will be working within the Process Measurement & Control (PMC) business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position is to provide customer support, advanced field technical support, and training & development for the team. The position is located in Brossard, Quebec, Canada.


You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support a focus on accuracy, timely feedback, and customer satisfaction. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documentation and recording of all activity and communication.

Key Responsibilities

Strong knowledge of hand tools and proper usage, including a digital multimeter


Ability to troubleshoot hardware/software and solve complex equipment problems


Provide direct support to internal and external customers


Investigate and resolve technical issues


Act as liaison between Field Service and Technical Support/Engineering


Create timely, detailed, and accurate analysis reports


Provide technical service and customer solutions


Prepare service quotations and manage service documentation


Schedule and coordinate service appointments


Manage challenging projects to ensure customer satisfaction


Ensure team technical competency and certification


Collaborate with multiple departments and stakeholders


Excellent written and verbal communication skills


Highly motivated, organized, and able to work independently


Collaborative and team-oriented mindset

You Must Have

Minimum of 3 years of experience in field service engineering or a related role.


Associate degree in electronics or engineering technology, or equivalent work experience, or military technical training


Bilingualism (French and English) - required in Quebec


Valid Class 5 driver's license

We Value

Significant experience in customer and product support


Industry experience preferred


Strong communication and interpersonal skills


Continuous improvement mindset and leadership capabilities


Experience with Salesforce.com, SharePoint, SAP, Excel


Excellent organizational skills


Ability to train and motivate others


Proficiency in Microsoft Office (Excel, Word, SharePoint, PowerPoint)



Lorsque vous rejoignez Honeywell, vous devenez membre de notre equipe mondiale de penseurs, d'innovateurs, de reveurs et de batisseurs qui creent les choses qui faconnent l'avenir. Cela signifie changer la facon dont nous volons, alimenter les avions de maniere ecoresponsable, rendre les batiments intelligents et surs, et meme permettre de respirer sur Mars. Travailler chez Honeywell ne se limite pas a developper des choses formidables. C'est pourquoi tous nos employes beneficient d'opportunites de carriere dynamiques dans differents domaines et industries.

Apercu du poste

Le Technicien de service sur le terrain travaillera au sein de l'unite commerciale Process Measurement & Control (PMC), plus precisement dans l'equipe de service pour le soutien aux clients, le developpement de l'equipe et la formation. Cette personne sera le visage de Honeywell et travaillera avec les clients et les organisations internes pour resoudre les problemes. L'objectif de ce poste est de fournir un soutien client, un support technique avance sur le terrain, ainsi que de la formation et du developpement pour l'equipe. Le poste est situe a Brossard, Quebec, Canada.


Vous serez responsable de l'identification, de l'investigation, de la resolution, de l'analyse des causes profondes et de la reproduction des problemes techniques complexes rencontres par notre equipe sur le terrain. Vous contribuerez a l'exactitude, a la rapidite des retours et a la satisfaction client. Vous developperez une comprehension approfondie des besoins des clients. Vous soutiendrez la culture du partage des connaissances, les methodologies et les outils. Vous participerez au developpement des programmes de formation pour notre organisation de terrain. Vous veillerez a la documentation et a l'enregistrement appropries de toutes les activites et communications.

Responsabilites principales

Excellente connaissance des outils manuels et de leur utilisation adequate, incluant un multimetre numerique


Capacite a diagnostiquer des problemes materiels/logiciels et a resoudre des pannes complexes


Fournir un soutien direct aux clients internes et externes


Faciliter l'identification et l'analyse des problemes ; investiguer et resoudre les incidents techniques


Faire le lien entre le service sur le terrain et l'assistance technique & l'ingenierie


Rediger des rapports d'analyse detailles, precis et en temps opportun


Fournir un soutien technique et des solutions aux preoccupations des clients


Preparer des soumissions et gerer les dossiers pour les services rendus


Planifier et coordonner les rendez-vous de service


Capacite a gerer des projets exigeants pour assurer la satisfaction client


Responsable de la competence technique de l'equipe et de la certification des competences


Collaborer avec plusieurs disciplines et intervenants


Excellentes competences en communication ecrite et verbale


Hautement motive, organise et capable de travailler de facon autonome


Attitude collaborative et esprit d'equipe

Exigences

Diplome d'etudes postsecondaires en genie electrique, electromecanique ou en genie logiciel


Minimum de 3 ans d'experience en ingenierie de service sur le terrain ou dans un role similaire.


Bilinguisme (francais et anglais)


Permis de conduire valide (classe 5)

Atouts

Experience significative dans l'application des meilleures pratiques en service client et support produit


Autonomie et capacite a gerer plusieurs clients et engagements


Experience dans le domaine industriel (preferee)


Bonnes aptitudes interpersonnelles et excellentes competences de communication


Fort esprit d'amelioration continue et leadership affirme


Experience avec Salesforce.com, SharePoint, SAP, Excel


Excellentes competences en organisation


Capacite a former d'autres personnes


Capacite a motiver une equipe


Maitrise de la suite Microsoft Office (Excel, Word, SharePoint et PowerPoint)





Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.