Job Description

TK Elevator Canada Ltd -- Toronto, Ontario, Canada
Who we are
TK Elevator is one of the world's leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We're reshaping the elevator industry and transforming cities into the best places to live.
What we expect
Role Responsibilities
Strategic Planning Operational Leadership: Develop and implement strategic plans to effectively allocate and manage employee assignments. Ensure alignment with contractual obligations, focusing on quality and efficiency in service delivery. Direct and supervise field labor forces and support personnel to drive initiatives to meet or exceed customer service delivery.
Employee and Safety Management: Oversee all aspects of employee management, including recruiting, training, coaching, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences. Plan, direct and coordinate employee assignments, through tangible and visual employee performance, to ensure compliance with contractual obligations and organizational expectations.
Training and Development: Conduct regular 'Toolbox Talk' meetings and training sessions to enhance staff skills and knowledge to maximize safety protocol achievement and adherence.
Client and Contractor Relations: Foster strong, collaborative relationships with property managers, designated managers and owners. Strive to exceed expectations through proactive communication and collaboration.
Quality Assurance and Resource Management: Monitor and evaluate work processes, providing technical guidance or coordination support as needed. This includes both verbal and written communication, as well as the preparation of relevant documentation. Ensure quality standards are met through clear communication, consistent oversight and support.
Innovation: Remain abreast of evolving elevator technology, ensuring the company stays at the forefront of industry advancements.
Customer Service Excellence: Model organizational expectations through, delivery of clear, concise communication with various stakeholders. Demonstrated commitment to exceptional customer service delivery.
Who we are looking for
Role Qualifications
A minimum of 5 years of relevant experience in the elevator industry (mechanic or adjuster). Prior supervisory experience considered an asset.
Strong understanding of industry standards and field operations, specifically, maintenance, modernization, repair of technical systems.
Thorough knowledge of the elevator industry with field experience in elevator maintenance, modernization or repair.
Proven aptitude of essential business software with the ability to quickly adapt to new systems and technology.
Demonstrated ability to read and interpret technical documentation specifications, with strong mechanical and electrical comprehension skills.
Experience in people management, including the ability to lead, inspire, trust, and gain commitment from a diverse team.
Excellent customer service, project management and conflict resolution skills.
Ability to work effectively under pressure, management competition priorities and thrive in a fast-paced environment.
Exceptional interpersonal and communication skills. Experience engaging with employers, customers and stakeholders at all levels (internally and externally).
What we offer
Additional information
TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.
Job details
Posting date: 2025/08/26
Experience level: Management
Contract limitation: Permanent, Full Time
Work Modality: On Site
Job family: Customer Services
Industry: Engineering & urban mobility
Job number: CA_ET_TKELEV00318
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
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Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Pension

We have various financial models to give you individual support.

Collaboration

Collegiality is of huge importance - we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Wer wir sind
Mit Kunden in uber 100 Landern, die von mehr als 50.000 Mitarbeitenden betreut werden, erzielte TK Elevator im Geschaftsjahr 2022/2023 einen Umsatz von ca. 9,3 Mrd. EUR. Wir gewahrleisten rund um den Globus ein hohes Mass an Kundenservice durch unser umfangreiches Netzwerk mit weltweit rund 1.000 Standorten. TK Elevator hat sich in den letzten Jahrzehnten als eines der fuhrenden Aufzugsunternehmen der Welt etabliert und ist nach Abspaltung vom thyssenkrupp Konzern im August 2020 eigenstandig. Den wichtigsten Geschaftsbereich des Unternehmens bildet das durch rund 25.000 Techniker reprasentierte Servicegeschaft. Das Produktportfolio reicht von standardisierten Aufzugen fur kleinere Wohngebaude bis hin zu individuell angepassten Losungen fur Wolkenkratzer. Daruber hinaus bieten wir Fahrtreppen, Fahrsteige, Fluggastbrucken sowie Treppen- und Plattformlifte an. Integrierte Cloud-basierte Losungen, wie beispielsweise unsere MAX Plattform, erweitern unser Dienstleistungsportfolio. Mit diesen digitalen Angeboten sind der urbanen Mobilitat keine Grenzen mehr gesetzt. TKE - move beyond.


Diversity, Equity & Inclusion
Bei TK Elevator verstehen, respektieren und schatzen wir, dass jeder Mensch anders ist. Wir achten jeden als Individuum. Wir sind davon uberzeugt, dass wir eine Kultur der Chancengleichheit, des gegenseitigen Vertrauens und des Respekts fordern, wenn unsere Mitarbeiter ihr authentisches Selbst zur Arbeit mitbringen und wir sie als solche anerkennen. Bei TK Elevator wollen wir uns die Vielfalt zu eigen machen und heissen jeden willkommen - unabhangig von ethnischer Zugehorigkeit, Nationalitat, Geschlecht oder Geschlechtsausdruck, Alter, sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung, Behinderung, Familienstand oder anderen gesetzlich geschutzten Eigenschaften oder Status.