Maxima Properties is a leading short-term rental management and hospitality company based in Toronto. We operate in urban municipalities in the Greater Toronto Area boasting over 20,000 guest nights sold and 8,000 happy guests. Our mission is to revolutionize the short-term rental industry through operational excellence and a commitment to hospitality. We manage every aspect of the rental experience, from creating listings to guest communications, housekeeping, key exchange, and price optimization, empowering property owners to turn their largest assets into profitable income sources.
Role Description
We are seeking a Toronto-based Field Operations Manager to oversee both guest-facing and operational tasks -- from handling urgent on-site situations to managing day-to-day booking operations and property upkeep. Please note this is a hybrid role and occasionally requires travel to various locations around the city.
Key Responsibilities
All Hours (On-Call / As Needed)
Attend and resolve urgent on-site guest issues (e.g., lock-outs, emergencies)
Monitor and address noise disturbances
Manage urgent guest matters via phone and message support
Approve, deny, or coordinate guest check-ins and check-outs
Coordinate with cleaners and vendors
Business Hours (Regular Schedule)
Vet and approve pending reservations; screen for potential risks
Manage booking changes, cancellations, and refunds
Handle high-touch guest support cases and troubleshooting
Notify guests of building maintenance or service disruptions
Arrange and coordinate repairs or maintenance
Manage guest claims and resolution processes with booking platforms
Coordinate inventory replacements and restocking supply orders
Inspect properties and organize vendor services as needed
Requirements
Based in Toronto with reliable transportation (vehicle strongly preferred)
Hands-on with general property upkeep and basic maintenance skills & knowledge
Flexible availability, including evenings, weekends, and holidays for urgent matters
Strong hospitality mindset with the ability to problem-solve in high-pressure situations
Experience with Airbnb hosting, property management, or hospitality operations
Excellent communication and problem-solving skills
What We Offer
Competitive salary ($50,000-$60,000 CAD)
Mileage reimbursement for work-related travel outside downtown core
Opportunity to work with a growing, professional hospitality team
A varied, fast-paced role with both in-field and operational responsibilities
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
Flexible schedule
Mileage reimbursement
Work Location: Hybrid remote in Toronto, ON
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