Field Operations Manager

Toronto, ON, CA, Canada

Job Description

Company Description



Maxima Properties is a leading short-term rental management and hospitality company based in Toronto. We operate in urban municipalities in the Greater Toronto Area boasting over 20,000 guest nights sold and 8,000 happy guests. Our mission is to revolutionize the short-term rental industry through operational excellence and a commitment to hospitality. We manage every aspect of the rental experience, from creating listings to guest communications, housekeeping, key exchange, and price optimization, empowering property owners to turn their largest assets into profitable income sources.

Role Description



We are seeking a Toronto-based Field Operations Manager to oversee both guest-facing and operational tasks -- from handling urgent on-site situations to managing day-to-day booking operations and property upkeep. Please note this is a hybrid role and occasionally requires travel to various locations around the city.

Key Responsibilities



All Hours (On-Call / As Needed)



Attend and resolve urgent on-site guest issues (e.g., lock-outs, emergencies) Monitor and address noise disturbances Manage urgent guest matters via phone and message support Approve, deny, or coordinate guest check-ins and check-outs Coordinate with cleaners and vendors

Business Hours (Regular Schedule)



Vet and approve pending reservations; screen for potential risks Manage booking changes, cancellations, and refunds Handle high-touch guest support cases and troubleshooting Notify guests of building maintenance or service disruptions Arrange and coordinate repairs or maintenance Manage guest claims and resolution processes with booking platforms Coordinate inventory replacements and restocking supply orders Inspect properties and organize vendor services as needed

Requirements



Based in Toronto with reliable transportation (vehicle strongly preferred) Hands-on with general property upkeep and basic maintenance skills & knowledge Flexible availability, including evenings, weekends, and holidays for urgent matters Strong hospitality mindset with the ability to problem-solve in high-pressure situations Experience with Airbnb hosting, property management, or hospitality operations Excellent communication and problem-solving skills

What We Offer



Competitive salary ($50,000-$60,000 CAD) Mileage reimbursement for work-related travel outside downtown core Opportunity to work with a growing, professional hospitality team A varied, fast-paced role with both in-field and operational responsibilities
Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

Flexible schedule Mileage reimbursement
Work Location: Hybrid remote in Toronto, ON

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Job Detail

  • Job Id
    JD2598229
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned