Job Description

Mosaic is a leading North American Integrated Agency, specialized in connecting with consumers through Experiential Marketing, Sales & Merchandising, and Shopper Marketing. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamics of empowered consumers and leveraging new technologies.ROLE OVERVIEW
The Field Manager (XM/Retail) will report directly to the Account Manager and will be responsible for leading and overseeing all aspects of event execution and retail operations at various locations nationally including stores, events, and pop-ups. This position is responsible for ensuring all aspects of an event runs smoothly and according to plan. In addition, this role will support in building client relationships based on trust, innovation and the delivery of consistent results that meet or exceed expectations.RESPONSIBILITIES

• Oversee event logistics and operations across multiple locations, including setup, teardown, and coordination with vendors and the in-field team.
• Ensure all event elements are executed according to plan, troubleshoot and resolve any issues that may arise onsite.
• Manage a team of Account Coordinators and Brand Ambassadors nationally, ensuring they are meeting the needs of clients and achieving desired results through coaching.
• Act as the main point of contact for clients, attendees, and vendors onsite.
• Ensure compliance with all safety and security regulations during the event.
• Prepare and maintain accurate event documentation, including event timelines, schedules, and logistics plans.
• Support in the coordination and management of contact reports, weekly status reports, and critical paths.
• Support in measurement of the success of events through post-event evaluations, surveys, and feedback.
• Support in the management of client financials including budget control reports, monthly reconciliations, estimates, purchase orders and invoices.
• Monitor and analyze success measurements post-event to identify trends, opportunities and make recommendations for future activations.
• Stay up to date with industry trends and best practices in event marketing an understand the local market.

Qualifications

• A minimum of 3 years of experience in event operations and field management is required.
• Previous experience as an Account Coordinator, Team Lead or Brand Ambassador an asset.
• Access to a vehicle with a G2 or G class license is required.
• Ability to work flexible hours including overnight travel, evenings and weekends

• Sometimes may be required to work 7-10 days straight
• Comfortable to work 12 hour shifts on occasions.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Strong leadership, problem-solving and decision-making skills.
• Outgoing, friendly, sense of team spirit, confident and dedicated to event management.
• Client service orientated with an ability to build strong and productive working relationships.
• Excellent communication and interpersonal skills.
• Exceptional financial and budget management skills.
• Ability to work well under pressure and adapt to changing situations.
• Strong understanding of event management best practice and regulations.
• Strong organizational and project management skills.
• Bachelor\xe2\x80\x99s degree in marketing, event management, or related field is preferred.

Why Mosaic?Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world\xe2\x80\x99s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we\xe2\x80\x99re making the next chapter of everyone\xe2\x80\x99s story the most memorable one yet.DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity EmployerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by lawBy submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.US:Canada:#Mosaic

Mosaic