Job Description

Overview

Do you enjoy multi-tasking, working as part of a supportive team and providing excellent customer service? We're looking for a field investigations assistant to perform a variety of administrative support functions, including preparing correspondence, reports, and presentations; receiving and responding to inquiries; disclosing file information appropriately; and performing data entry. If you enjoy providing exceptional administrative support and working with a supportive and collaborative team, consider joining us for this temporary opportunity of approximately one year at our head office in Richmond.

This position is required to work full-time onsite at the Richmond office.

What you'll do

As a field investigations assistant you will:

• Receive and triage complaints from external callers on the tipline regarding potential fraud
• Assign internal staff referrals and requests
• Maintain internal databases
• Maintain and update Field Investigations information systems
• Ensure appropriate disclosure of information
• Scan reports for filing
• Perform word processing related activities
• Assist with travel arrangements for staff
• Assist with special projects
• Maintain and update departmental spreadsheets

Is this a good fit for you?

We're looking for someone who can:

• Demonstrate attention to detail and accurately handle concurrent activities
• Provide excellent customer service
• Work as a member of a team by proactively assisting, supporting, and cooperating with team members
• Independently plan and prioritize to meet deadlines in a high-volume, multi-tasking environment
• Identify opportunities to improve systems and processes; recommend solutions and refer issues as appropriate
• Demonstrate the ability to transcribe verbal recordings
• Demonstrate excellent reading comprehension and verbal communication skills

Your experience and educational background:

• Completion of Grade 12
• Recent related experience providing administrative support
• Ability to type 40 words per minute
• Proficient use of Microsoft Word

Application requirements:

You must submit your application by 4:30 pm on the closing date of the competition.

If you require an accommodation in the assessment process, please email at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive starting salary of $24.48/hour, plus 4% in lieu of vacation and 4% in lieu of benefits, you'll have access to services and benefits that can help you get the most out of work -- and life.

Learn more about .

WorkSafeBC is an inclusive and accessible employer committed to employment equity. We invite applications from all qualified individuals, however, only those under consideration will be contacted. If you're unsuccessful, please accept our appreciation of your interest.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.