Job Description

Field Case Manager - PSPSync Limited

Location: Various Field Locations (Home-Based with Travel)

Reports To: Program Manager

Department: Patient Support Program (PSP) Operations

Employment Type: Full-Time

About PSPSync:

PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, specializing in innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We are committed to delivering seamless, patient-centric support that drives outcomes for patients, healthcare providers, and our pharmaceutical partners.

Position Overview:

The Field Case Manager (FCM) acts as a critical liaison between patients, healthcare providers, and specialty pharmacies, ensuring patients receive timely access to prescribed therapies. Operating in a field-based capacity, the FCM is responsible for providing personalized, high-touch support to patients, educating clinics on PSP processes, and facilitating key program milestones such as reimbursement navigation, access coordination, and adherence support.

Key Responsibilities:

Act as the primary point of contact for assigned clinics, patients, and healthcare professionals within a defined geographic region.



Educate patients and clinic staff on PSP services, medication administration processes, and funding pathways.



Conduct face-to-face and virtual visits with customers to support onboarding, training, and problem resolution.



Facilitate prior authorization submissions, reimbursement navigation, and appeals processes in collaboration with the internal Case Manager team.



Provide adherence support and proactive follow-ups to ensure patients remain on therapy.



Support patients with navigating specialty pharmacy processes and delivery coordination.



Identify barriers to patient access and escalate complex cases requiring further intervention.



Document all interactions and case activities accurately in PSPSync's database.



Build strong relationships with physicians, nurses, pharmacists, and allied healthcare providers to ensure optimal program execution.



Attend team meetings, training sessions, and client engagements as required.



Provide feedback from the field to enhance program processes and improve service delivery. Assist in other areas as needed from time to time.

Qualifications:

Minimum 3 years of experience in a Case Manager or Field Case Manager role within a Patient Support Program environment.



Background in Nursing (RPN, RN, LPN) or relevant healthcare discipline required.



Solid understanding of reimbursement processes (public/private), prior authorizations, and specialty pharmacy workflows.



Proven ability to manage complex patient cases with empathy, professionalism, and urgency.



Strong interpersonal and communication skills; comfortable engaging with healthcare professionals and patients.



Proficient in using CRM platforms and digital tools for case documentation and communication.



Highly organized, self-motivated, and capable of working independently in a field-based role.



Must possess a valid driver's license and be willing to travel within the assigned territory.

Why Join PSPSync?

Be part of an innovative and nimble organization redefining how PSP services are delivered in Canada.



Work in a collaborative and supportive team environment with opportunities for growth.



Competitive compensation package including benefits, mileage reimbursement, and home office support.



Opportunity to make a direct impact on patient access and care outcomes.