Job Description

Location: 150 - 8518 Glenlyon Parkway, Burnaby, British Columbia, V5J 0B6At Shoppers Drug Mart, wexe2x80x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, wexe2x80x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, itxe2x80x99s a great place to work. Wexe2x80x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Basic Function
The Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the patient/physician/client needs through flawless customer service. The Field Case Manager will deliver through expert communication skills and available resources, quality and cost-effective treatment outcomes for the patient. The Field Case Manager will work directly with the reimbursement team to help secure drug coverage.Nature and Scope
The Field Case Manager will help support a caseload in the province of work that includes disease status, education and trainings provided to patients and providers, coordination of services, in-clinic or telephone support, adherence monitoring and side effect management. Building strong working relationships, collaboration, effective communication and attention to detail both internally and externally are key responsibilities to meet specific team and business objectives. In addition, the Field Case Manager will attend pre-booked training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Pharmacist Standards of Practice or College of Nurses Standards of Practice.What you will do:

• Responsible for a patient and physician/clinic case load
• Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors
• Coordinates & facilitates the client progress from enrollment and throughout therapy
• Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly
• Provide status updates related to reimbursement; patient training requirements; pharmacy dispensing/ delivery/refill requests
• Report all Adverse Event (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
• Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network
• Provide in-clinic training & build relationships on behalf of the program
• Work collaboratively with the Pharma company representatives
• Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the respective provincial College of Pharmacy Code of Ethics or Canadian Nurses Association Code of Ethics
• Demonstrate commitment to Continuous Quality Improvement
• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances
• Assume responsibility for personal and professional development
• Other responsibilities as required by SDM Specialty Health Network

What you will need:

• Registered Pharmacist or Registered Nurse with a current, unrestricted license in the province of employment. BScPhm, PharmD, or BScN preferred, however, a combination of experience and education will be considered
• Experience with Patient Support Programs (PSP)
• Demonstrated customer/account focus and consistently deliver on the PSP value proposition
• Disease state experience in Neurology an asset; specialty biologic strongly preferred
• Proficient in reimbursement landscape and completion of Special Authorization and Appeal Letters
• Five or more years direct clinical experience
• Strong telephony skills
• Demonstrated leadership experience and ability to work under pressure
• Ability to provide an organized, efficient approach to case management
• Possession of excellent skills in assessment, communication, critical thinking and decision making
• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
• Proficiency of computer skills including, Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web based applications (Salesforce)
• Ability to adapt to a changing environment
• Commitment to the principle of quality client-centered service delivery
• Knowledge of case management processes
• Bilingualism (French and English) is an asset
• Valid driverxe2x80x99s license and with reliable vehicle

Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How Youxe2x80x99ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nationxe2x80x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct xe2x80x93 it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.Hiring Range / xc3x89chelle salariale xc3xa0 lxe2x80x99embauche :$80,000.00 - $115,000.00 / 80.000,00$ - 115.000,00$ (per year / par an)A candidatexe2x80x99s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / Lxe2x80x99expxc3xa9rience et les connaissances dxe2x80x99un candidat ainsi que la rxc3xa9gion gxc3xa9ographique dans laquelle le poste est situxc3xa9 peuvent xc3xaatre prises en compte dans la rxc3xa9munxc3xa9ration quxe2x80x99un candidat rexc3xa7oit pour ce poste.

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