Job Description

Location
535 Hornby Street, Vancouver, BC
Posting Period
September 8, 2025 - September 23, 2025


Single Mothers' Services is looking for an individual to support single moms from across Metro Vancouver 1-1 over phone, email, text and in person to help them connect with community resources and supports.

What you'll be doing:

Support moms 1-1 from community who reach out in need of resources; find meaningful supports and follow up by email Provide check in and follow up for 1-1 clients Keep stats and provide monthly reporting Do referrals to single moms support groups, using Sharepoint and Excel to track Update and maintain the referrals list, contact moms who need 1-1 support Support creation and distribution of our monthly newsletter Support larger program initiative such as holiday hamper sponsorship, holiday dinner, professional development days, single moms conference Help set up and host online and in person workshops in different locations across Metro Vancouver Complete a visit each month to one of our single moms peer support groups Develop resources or curriculum that can be used in group visit Coordinate and distribute donations and tickets, health and fitness passes Community outreach- connect with community agencies to share about services Collect and collate feedback from recipients for participants Update spreadsheets, email lists and client info Other duties as required

What you'll need:

Strong computer skills- MS Office, including Outlook, Teams, Sharepoint, OneDrive Strong Excel skills including setting up and updating documents to track both financial and client information Excellent written and verbal communication Excellent knowledge of community resources across Metro Vancouver Knowledge of unique challenges faced by single mothers Compassionate, empathetic, empowering approach toward clients Familiar with trauma-informed approach Ability to be at different sites for special events like workshops, bursary winner dinners, team meetings, including occasional evening and weekends Ability to work well independently and without supervision; strong goal setting, organization, personal accountability and time management are key A valid clear criminal record check (including working with vulnerable populations) is required.

Bonus qualities (but not required)

Lived experience as a parent or single mother is an asset, if this is your experience please add to cover letter

What we offer:

We offer our eligible employees the following benefits as part of their total rewards package:


Extended medical and dental benefits A defined benefit pension plan (MPP) Pregnancy, parental and adoption leave top up Flexible working arrangements for applicable positions Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion. Free staff membership to our Health + Fitness Centre Discounts at our YWCA Hotel Priority in YWCA Child Care centres

Pay Rate: $31.16

How to Apply

If you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we'd love to hear from you. Please submit your resume and cover letter by

September 23, 2025,

to:

Jenn Bateman (she/her) Manager, Single Mothers' Services

535 Hornby Street, Vancouver, BC, V6C 2E8


email: jbateman@ywcavan.org




We're committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We're also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at people@ywcavan.org.




Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies -- only those selected for an interview will be contacted.




Want to learn more about working at the YWCA? Explore our careers page.




We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the x?m??k??y??m (Musqueam), S?wx?wu7mesh (Squamish) and s?lilw?ta? (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.




YWCA Metro Vancouver is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.