Job Description

Inuuqatigiit Centre for Inuit Children, Youth & Families is a multi service non-profit organization serving Inuit children, youth, and their families, dedicated to providing cultural, educational, and support services in a caring, respectful, and collaborative environment that fosters strong and proud Inuit children and families.



Position # 2025-165

Position Title Family Intake Worker

Posting Date September 9, 2025

Start Date ASAP

Hours Monday-Friday

Position Status Full-time, determinate to March 31, 2026

Salary Range Inuuqatigiit Centre offers a competitive wage and benefits.



POSITION SUMMARY

Under the supervision of the Family Well-Being Manager, the Family Intake Worker will conduct all aspects of centralized family intake at Inuuqatigiit Centre.



KEY DUTIES AND RESPONSIBILITIES

Manage referrals to Inuuqatigiit Centre programs and services Contact each family within a timely manner to begin intake process Meet with families at times and locations convenient to the family Inform families of Inuuqatigiit Centre Privacy Policy/Code of Conduct Be knowledgeable and in compliance with client complaint procedures. Facilitate the completion of all necessary intake forms required by Inuuqatigiit Centre. Secure all required documentation required for City of Ottawa registration for childcare programs Review and discuss with the appropriate team all pertinent information, concerns and issues with regard to the client's entry into programs and services. Support the maintenance of the Inuuqatigiit Centre database Locate resources and facilitate the referral process to outside agencies Complete data entry of client information to Inuuqatigiit Centre database in a timely manner. Abide by the Inuuqatigiit Centre Privacy Policy and all other policies at all times. Regularly participate in supervision meetings with the FWB Manager Actively participate in case management meetings as requested Provide after-hours crisis support if required and approved by the manager Deliver and support FWB programs as needed Maintain thorough, orderly and confidential administrative documents required by funder and Inuuqatigiit Centre (e.g. participation records, intake files, children's/youths' files); Meet all tracking, evaluation and reporting requirements of funder and Inuuqatigiit Centre (attendance, project statistics, project targets, surveys, etc.); Complete worker portion of funder reports accurately and on time; Support Database Coordinator to improve systems and intake process for worker experiences Attend staff meetings and training sessions as required Send Inuuqatigiit Centre calendars and flyers to parents and community partners Promote Inuuqatigiit Centre within the community; Liaise with other service providers, programs and professionals in the community to facilitate referrals and maintain effective linkages; Engage with various agencies and stakeholders to strengthen programs and resources for families; Represent Inuuqatigiit Centre at partner/collaborator meetings and program-related events; Develop materials and information needed for the effective outreach and communication with parents

ACCOUNTABILITY

Accountable for the effective and efficient completion of the intake process in; Accountable to support clients; Accountable to stakeholders

ENVIRONMENTAL FACTORS

Adhere to deadlines for funding reports and evaluations; Deliver all aspects of programming according to workplan Demonstrate mental and physical stamina in meeting deadlines; Demonstrate stress resistance and stamina in supporting high need parents and families; Physical ability to access three story building. Work regular and consistent weekly hours of work. Will be required to work additional hours for specific programming aspects (e.g. weekends and evenings) Ensure personal safety precautions are followed at all times Integrate Inuit culture and Language in client communications and program delivery

SKILLS AND KNOWLEDGE

Fluency in Inuktitut would be an asset Knowledge of the needs of Inuit children, parents & families Knowledge of Inuit and non-Inuit community services and supports Ability to communicate effectively orally and in writing Ability to operate computer systems and relevant software Strong organizational, program planning, evaluation, fiscal management and problem-solving skills. Ability to respond effectively in crisis situations Ability to work in a collaborative staff team environment

QUALIFICATIONS & REQUIREMENTS

Post-secondary education in related field an asset Minimum one-year experience working in a family-oriented program Previous experience working with Inuit or Indigenous communities an asset. Inuit descent required Fluency in Inuktitut required Knowledge of Inuit culture and community Knowledge of the needs of Inuit children and youth and issues faced by Inuit parents Knowledge of Inuit and non-Inuit community services and supports Ability to operate computer systems and relevant software Knowledge of database operations an asset Ability to communicate effectively orally and in writing Ability to work in a collaborative staff team environment Ability to function effectively in a high stress, high noise environment. Ability to respond effectively in crisis situations Enthusiasm, flexibility, dedication and commitment to children and families Strong organizational and problem-solving skills Medical certification of good health Police Record Check required in keeping with Inuuqatigiit Centre Personnel Policies and Procedures. Driver's Licence an asset

Please apply with a cover letter and up-to-date resume to:

Human Resources Department



Note that accommodation is available for applicants with disabilities throughout the recruitment process. If you require specific accommodation, please contact the HR Department through the contact information provided above, so that we can make suitable arrangements with you.

When two equally qualified candidates are considered for the same position, preference will be given to the candidate of Inuit descent.



We thank all who apply for this position. Only those applicants selected for an interview will be contacted.



This position is dependent upon funding approval.