Job Description

42-2025 Family Programs Intake Worker


We are hiring a Family Programs Intake Worker who is committed to providing compassionate, client-centered support and making a meaningful difference in the lives of children, youth, and families. This is a unique opportunity to be the first point of contact for clients accessing our Family Programs, ensuring timely and supportive connections to supervised access, counselling, parenting, and other community-based services.


Join a values-driven organization with over 100 years of service supporting Ottawa families through life's challenges, where your work will have a lasting impact, and your professional growth will be supported.


Location: Ottawa (312 Parkdale Avenue) with community and school-based settings.


FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation.


Start date: October 2025


Position: Temporary Part-Time, 17.5 hours per week (evenings and weekends required), Unionized ending March 31, 2026, with the possibility of extension


Salary: Level 4, $52,427.85 to $64,725.20 (pro-rated to part-time hours)


Job ID: 42-2025 Family Programs Intake Worker

ABOUT US

Family Services a la famille Ottawa (FSO-SFO) has been strengthening individuals and families--and, by extension, the Ottawa community--since 1914. We provide skillful and compassionate support to help people navigate mental health concerns, parenting challenges, and family conflict or violence. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience. We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of clients, the complex environments they live in, and a strong foundation of clinical and mental health expertise.


From Mothercare during the influenza epidemic of 1917, to supporting families during post-WWII reintegration, to redefining family therapy to reflect the diverse realities of "family"--FSO-SFO continues to innovate and evolve in response to the changing needs of our community.


We strive to lead and convene the best and promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSO-SFO has had a positive impact on their lives.


As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care. Join us in making a lasting difference for Ottawa families.

ABOUT THE POSITION

The Family Programs Intake Worker is the initial point of contact for clients seeking services within FSO's family programs. This role combines intake and triage functions that support the safe, timely, and client-centered delivery of programs.


Key responsibilities include:


Responding to calls, emails, and in-person inquiries for family programs.

Conducting initial assessments and screenings for client needs and risk factors (e.g., abuse/violence, custody/access, mental health, criminal justice involvement). Screening, registering, and placing clients in appropriate services or group programs. Providing crisis intervention and suicide/violence risk assessments. Scheduling and conducting intake appointments and maintaining client files and waitlists. Providing referral information and liaising with community agencies. Assessing and setting client fees. Providing program coverage for supervised access visits as needed. Maintaining accurate records, correspondence, and statistics. Participating in team meetings, professional development, and organizational committees. Co-facilitating groups

ABOUT YOU

You are an empathetic, organized, and skilled professional with:

Education: Bachelor's of Social Work (B.S.W.) or equivalent Registration in good standing with a relevant professional college (e.g., OCSWSSW, CRPO) is considered an asset Experience: Minimum 3 years' experience in social services, including direct client service. Experience with families facing barriers such as housing, food security, or healthcare is an asset. Knowledge: Strong understanding of custody/access, family court, trauma, crisis intervention, intimate partner violence, and community referral systems.
Skills & Abilities:

+ Strong interpersonal, assessment, and conflict resolution skills. + Proficiency in MS Office and databases.
+ Ability to work independently and collaboratively in a team setting.
+ Ability to respond to clients in crisis with empathy and professionalism.

Language: Fluency in French and English (essential) - strong verbal and written skills required.


Additional Requirements:



+ Suicide risk assessment required. + Proof of legal entitlement to work in Canada
+ Satisfactory police record check (Vulnerable Sector).
+ Training in 2SLGBTQI+ inclusivity, cultural competency, or other languages is an asset.

Why Join Us?

Be part of a collaborative, mission-driven organization that has supported Ottawa families for over a century. Work in a supportive environment that values equity, diversity, and inclusion. Access ongoing training and professional development opportunities.

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.