Job Description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold \xe2\x80\x93 the property\xe2\x80\x99s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.



Overview:

Fairmont Gold at the Fairmont Royal York is the essential luxury experience in Toronto. This beautiful \xe2\x80\x9chotel within a hotel\xe2\x80\x9d consists of 106 suites and guest rooms over seven floors topped off by a 110-seat private lounge with some of the best view of the city. This exceptional product requires exceptional talent to lead the team in providing the very best service. The successful candidate is guest oriented, excellent at building relationships, with a proven track record of successfully managing service oriented teams.

Responsibilities:

Reporting to the Director of Fairmont Gold, the Fairmont Gold Manager oversees all aspects of Fairmont Gold operations ensuring that all standards and service essentials are adhere to by all staff members. They ensure the delivery of the highest level of personalized service to all Fairmont Gold guests.

• Hiring, training and development of the team, including Fairmont Gold Supervisors and Pantry Attendants in FHR Brand Standards and policies pertaining to Fairmont Gold
• To establish and maintain effective communication with all the hotel departments, highlighting Fairmont Gold and any VIP guest arrivals to ensure proper delivery of services to all guests.
• To execute seamless anticipatory service standards in Fairmont Gold Lounge throughout various meal periods
• To provide performance evaluations for all of the Fairmont Gold team
• To develop and maintain contacts within the city which will ensure first class services to Fairmont Gold and other hotel guests (i.e. restaurants, entertainment, air/ground transportation etc.)
• To develop and maintain relationships with loyal, regular and VIP guests
• To monitor and analyze opportunities that exist for process and service experience, considering guest feedback and trends delivered in person and through Voice of Guest tool
• Responsible for scheduling, payroll and labour cost management. Also responsible for establishing efficiency standards for all tasks
• Responsible for monitoring and controlling food and beverage costs and par stocks
• Responsible for taking initiative to develop new menu and service offerings for guests, taking into account seasonality and market trends
• Conduct on-going preventative maintenance on all Fairmont Gold rooms to ensure that they meet set standards
• Assist in the preparation of budgets and forecasts for the Fairmont Gold floor
• Ensure the needs of guests are being anticipated, and the high level of service is being maintained by the department

Qualifications

• A minimum of two years, 4 Diamond Hotel Concierge or Front Office experience
• Proven employee relations skills
• Recognized commitment to Guest Service and exceeding guest expectations
• Excellent leadership, written/verbal communication and interpersonal skills
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Manager and Microsoft Office
• Degree or Diploma in Hospitality Management is an asset
• Food and Beverage supervisory experience is an asset
• A working knowledge of a second language and its application in the hotel and hospitality operation is an asset
• Active member of Les Clefs D\xe2\x80\x99Or is an asset

Physical Aspects of Position (include but are not limited to):

• Frequent sitting throughout shift
• Occasional standing, kneeling, pushing, pulling, lifting

Additional Information

• Accor Employee Travel Discount Program
• On-shift hot or cold meal in The Hive Cafeteria
• Dry Cleaning of your business attire
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Accor