Job Description

Key Purpose


The Facility Coordinator is responsible for coordinating activities and resources in support of projects that impact multiple departments, systems, or work-flows with moderate to high risk and complexity or multiple projects simultaneously with lesser risk and complexity. The Facility Coordinator works with Facility Manager to ensure account operations in accordance with approved operating guidelines and budget. The Facility Coordinator will schedule preventative maintenance, respond to urgent maintenance calls, and participate in the creation of emergency preparedness plans.


Success Criteria

• Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities\xe2\x80\x99
• Successful delivery of prioritized projects and programs
• In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
• Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
  • Account Organization
  • Risk Management and Compliance
  • Customer Organization
  • Local Excellence Functions
  • External Partners and Suppliers
  • Account dedicated People & Culture, HSE, and Finance
• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• Certification in facility management or equivalent
• 3 years\xe2\x80\x99 experience in facility management
• Microsoft Office \xe2\x80\x93 Advanced Outlook, Excel, Word
• Excellent customer service skills
• Ability to work with a budget
• Ability to read and understand standard business documentation (e.g. contract language)
• Solid written and oral communication skills
• Strong organizational and team building skills
• Proven ability to work on several projects simultaneously and under tight schedules
• Must be a team player and committed to working in a quality environment.

Key Accountabilities

• Coordinate daily requirements and requests to operate and facilitate office services for the company.
• Set up all office services vendors and be onsite supervising their work.
• Ensures that account facilities are operated and maintained in a cost effective and safe condition in accordance with the approved customer\xe2\x80\x99s requirements to fulfill contractual obligations.
• Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team.
• Work with Facility Manager to maintain the operations budget for all areas.
• Maintains open lines of communication with customer, alliance partners, and operations mangers.
• Complies with all company policies and procedures and adheres to company standards.
• Develops and maintains a detailed project schedule which includes administrative tasks of all sites involved in the project.
• Ensure coordination of the interfaces of all disciplines within Operations.
• Responsible to track project changes and produces updated site-based schedule as agreed with upper management.
• Maintain inventory levels.
• Code invoices for approval to correct cost centers and process for payment.
• Oversee and/or coordinate special projects required by the Facilities Department.

Physical Demands & Work Environment

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.



ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable \xe2\x80\x93 delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.



JOB DETAILS



Date posted: JAN 12, 2023



Country: CANADA



Location: TORONTO, ON, CA, M9W 5E4



Job Category: ACCOUNT MANAGEMENT



Full time/Part time: FULL TIME



Requisition ID: 29564