A TELUS Sante, nous donnons a chacun les moyens de vivre plus sainement. Guides par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l'unicite des personnes pour creer le futur de la sante. En tant que chef de file mondial des services de sante et de bien-etre - englobant la sante physique, mentale et financiere - TELUS Sante ameliore les resultats en matiere de sante pour les consommateurs, les patients, les professionnels de la sante, les employeurs et les employes.
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TELUS Health Learning designs, develops, and delivers mental health and wellbeing education globally. The team is looking for a seasoned contractor facilitator with proven experience in employer education on the topics of leadership and development, mental health, and financial wellbeing, and/or diversity, equity, and inclusion.
Contract facilitators will represent the TELUS Health brand and deliver dynamic and psychologically safe education experiences for both virtual and in-person instructional-led deliveries. Clients range from small business and government agencies to large multinational clients. Deliveries of pre-packaged content will vary from one-hour awareness seminar deliveries to multi-day blended learning programs. Occasionally, facilitators may be asked to support development, design, and testing of educational products.
TELUS Health Learning offerings may be found at learning.telushealth.com.
What you will do:Facilitate instructor-led training for senior business leadership teams as well as frontline employees, driving the development of key skills and capabilities of our programs.
Effectively translate client needs into educational delivery experiences and collaborates with internal TELUS stakeholders to deliver seamlessly.
Facilitate from behind-the-classroom and bring a coach-like approach (listening, questioning, challenging, conflict diffusion, reflection) to deliver upon instructional design strategies inherent in the content.
What you bring:Master's degree in business, organizational development, psychology, nursing, or a related field, combined with an active professional/master-level education or coaching certification.
5+ years of experience in multi-level facilitation, preferably within consulting or health industries.
Strong coaching skills at all levels and consistent application of these skills in the classroom
Exceptional facilitation skills, with the ability to engage and inspire diverse groups of employees and people leaders.
Proven track record of successfully guiding teams through sensitive conversations and processes and achieving measurable results.
Strong understanding of organizational dynamics, leadership development principles, and change management concepts.
Outstanding interpersonal and communication skills (verbal, written and presentation).
Excellent ability to build relationships and maintain trust with all levels of stakeholders.
Focused on providing a superb client experience.
Powerful thinker, great sense-maker, and a de-escalator of conflict.
Tact, political savvy, influencing skills and a great sense of humor.
Thought leader in one of more of the topical categories relating to workplace impact, staying ahead of emerging trends and introducing (TELUS approved) stories, anecdotes, and the latest insights.
Strong background in using all aspects of video conferencing tools (ideally Zoom Meeting(TM)), as well as collaboration and polling techniques.
Proven track record of invoicing accuracy, completion, and timeliness, while following the contract facilitator rate schedule and submission requirements.
Ability to receive feedback from other master facilitators with demonstrated changes in facilitation and customer engagement techniques.
History of providing feedback in a timely manner to product teams to support timely improvements in education content and facilitation direction.
Ability to design and deliver tailored workshops that meet the specific needs and objectives of each engagement, ensuring alignment with organizational goals.
Experience delivering against a robust facilitator capability model and implement an internal certification program to enhance facilitation skills across other organizations.
A propos de nous
Nous sommes une equipe axee sur les personnes, les clients et les objectifs, qui collabore, innove et cree des retombees positives au quotidien. Nous ameliorons des vies grace a nos solutions technologiques. Nous favorisons une culture d'innovation qui permet aux membres de l'equipe de resoudre des problemes complexes et de produire des resultats exceptionnels sur le plan humain dans un monde numerique.
A TELUS, nous sommes fiers de notre culture qui encourage la diversite. Nous croyons foncierement a l'importance d'adopter des pratiques equitables en matiere d'emploi. Ainsi, le dossier de tous les candidats qualifies est etudie. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapes, au besoin.
Avertissement : Conformement a la Politique de securite des centres de donnees de TELUS Sante, tout membre de l'equipe susceptible de travailler dans un centre de donnees ou d'avoir acces a des renseignements detailles sur les technologies de service client peut faire l'objet d'une enquete de securite aupres du gouvernement du Canada.
La sante et la securite de notre equipe, de nos clients et des communautes que nous desservons sont primordiales pour TELUS. Par consequent, nous exigeons que toute personne qui se joint a nos Cliniques TELUS Sante soit completement vaccinee contre la COVID-19.
Remarque aux candidats du Quebec : si la connaissance de l'anglais est requise, c'est parce que le/la membre d'equipe qui occupera ce poste sera appele(e), sur une base reguliere, a interagir en anglais avec des parties externes ou internes ou encore a travailler dans un environnement informatique anglais dans le cadre de ses taches.
En deposant votre candidature pour ce role, vous comprenez et acceptez que vos informations seront partagees avec l'(les) equipe(s) d'acquisition de talents du groupe de societes TELUS et/ou tout gestionnaire implique dans le processus de selection.
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