Job Description

WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a

Human Services Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our

Housing

team. Are you ready to be the

Extreme Weather Response Coordinator

and make an impact in our community?

Job Purpose

The Extreme Weather Response Coordinator provides nightly operational leadership for Bissell Centre's participation in the City of Edmonton's Extreme Weather Response.

This role directly supervises a team of six full-time Support Workers and a pool of casual relief staffdelivering frontline services on the Extreme Weather Response Shuttle, which operates nightly to transport vulnerable Community Member's to safe overnight shelters during periods of extreme cold.

The coordinator ensures smooth nightly operations, supports staff through on-site presence and debriefing, monitors safety, and participates in an on-call rotation with Bissell's 24/7 supportive housing site to support after-hours incident response and coverage needs.

This is a hands-on, mobile leadership role ideal for someone with strong frontline experience, crisis response skills, and the ability to lead teams in fast-paced environments.

Program Delivery

Oversee daily operations of the Extreme Weather Response Shuttle. Lead nightly operations of the Extreme Weather Response Shuttle, ensuring safe, timely, and trauma-informed service delivery. Oversee staff assignments, attendance, and role coverage each shift. Liaise with bus operators, shelter staff, Transit Peace Officers, and Edmonton Police Service to coordinate service flow and respond to incidents. Monitor staffing levels and coordinate last-minute scheduling adjustments or call-ins as needed. Provide on-the-ground leadership and presence during shuttle operations to support staff and clients. Directly supervise six full-time Support Workers and a pool of casual staff. Provide nightly guidance, coaching, and crisis debriefing to staff. Participate in performance feedback, attendance management, and onboarding of new hires. Promote staff wellness, teamwork, and consistent practice aligned with harm reduction and trauma-informed care. Serve as the first escalation point for safety or behavioural incidents during nightly operations. Coordinate incident reporting, documentation, and follow-up with the Manager. Participate in the on-call rotation with Bissell's 24/7 supportive housing site, responding to after-hours emergencies, coverage gaps, or high-risk incidents. Ensure staff adhere to Occupational Health & Safety protocols and use PPE appropriately. Other duties as required.

General and Administrative

Review and approve staff timesheets and accurately and on schedule for payroll processing. Monitor overtime, sick time, vacation and leave usage to ensure appropriate coverage. Review and approve employee expense claims, ensuring accuracy, receipts, and compliance with policy. Support coordination with the Service Hub to connect riders with follow-up supports (housing, income, cultural, FASD/family support, and system navigation). Oversee nightly completion of service data in Starting Point and ORBIT. Submit nightly operational summaries and incident reports to the Manager. Attend pre-shift and post-shift briefings, team meetings, and trainings as required. Ensure staff compliance with Bissell policies and City of Edmonton contract requirements.

Education and Experience

The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with the vulnerable population. Valid Standard First Aid and CPR.

Knowledge, Skills and Abilities

Experience supervising diverse frontline teams, preferably in high-pressure environments. Strong knowledge of homelessness systems, harm reduction, client-centered and trauma informed care, and culturally safe practices. Familiarity with financial empowerment, family support, FASD-informed practice and system navigation approaches an asset. Demonstrated ability to manage safety risks and respond effectively to crisis. Strong data literacy and comfort with case management systems (Starting Point, ORBIT, or equivalent). Excellent interpersonal, communication, and conflict resolution skills. Culturally safe and trauma-informed practice, including understanding of Indigenous historical and intergenerational trauma. Valid Criminal Record Check with Vulnerable Sector clearance.

Conditions of Work

Night shifts from 9:45 PM - 6:15 AM, including weekends and statutory holidays. Mobile, confined work environment (on buses) during cold weather conditions. Exposure to individuals in crisis and high-stress situations. Participates in an on-call rotation for the 24/7 supportive housing site. Required to travel between sites within Edmonton as needed.

Personal Characteristics

The Extreme Weather Response Coordinator should demonstrate competence in all the following:

Behave Ethically:Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre. Build Relationships:Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. Communicate Effectively:Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Focus on Participant Needs:Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters. Foster Teamwork:Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others. Make Decisions:Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization. Organizational Skills:Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities. Plan:Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results. Solve Problems:Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Direct Reports

6 Full-time employees Pool of casual employees

Screening Requirements

Criminal Record Check CWIS Check

Training Requirements

Conflict into Calm Standard First Aid and CPR Trauma Informed Training Indigenous Culture Awareness Naloxone and Overdose prevention Other required training may be identified

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to:

kstoley@bissellcentre.org

.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre's response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Job Types: Full-time, Fixed term contract
Contract length: 5 months

Pay: From $28.60 per hour

Work Location: In person