Job Description

Royal Canadian Mounted Police


Winnipeg (Manitoba)


PO-TCO-02 - LES-TO-02


$72,282 to $87,946
For further information on the organization, please visit Royal Canadian Mounted Police

Closing date: 31 December 2025 - 23:59, Pacific Time

Who can apply:

Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Apply online

Important messages

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We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.


Assessment accommodation


When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.


To be considered for this position, you must have completed a 9-1-1 Police Dispatcher training program recognized by the RCMP or have experience call-taking and/or dispatching and completed a training program with another police agency. If you are not an experienced police dispatcher, please consider applying for positions titled 9-1-1 Police Dispatcher Trainee (PO-TCO-01).

Duties

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9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public and other agencies. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.



A 9-1-1 Police Dispatcher has two primary roles:



Call Taking: Answering calls from the public Dispatching: Directing police officers to respond to a specific location or event


As the "first" of the first responders, 9-1-1 Police Dispatchers serve as a critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need.

Intent of the process

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This process will be used to staff vacancies within the Winnipeg Operations Communication Centre.



Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled:

Number to be determined

Information you must provide

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Your resume.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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A secondary school diploma, or an acceptable combination of education, training and/or experience.

Degree equivalency

Successful completion of a Canadian Police Call-Taking and Dispatching Training Program in Canada. Significant experience as a 9-1-1 police dispatcher.



Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of two years within the last five years.

The following will be applied / assessed at a later date (essential for the job)

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Various language requirements


Information on language requirements

Communication Composure Conscientiousness Develops Self Flexibility Meeting Client Needs Problem Solving Concern for Safety Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

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Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law). Work on short notice and overtime to meet operational needs.

Conditions of employment

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Reliability Status security clearance - The successful applicant will have to obtain an RCMP Enhanced Reliability Security Clearance.

Work shift work (24 hours a day, 7 days a week and 365 days a year). Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time.

Other information

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The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.


Information on employment equity


As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.



Applicants hired under this process who have obtained call taking and dispatching training from other police agencies will be required to challenge the RCMP National Telecommunications Training Program. This will occur during employment.

Preference

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Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.


Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.