Job Description

Job Overview

Hy-Tek is seeking a

well-rounded, experienced IT Technician

who brings real hands-on knowledge in troubleshooting, repairs, networking, and customer support. We're looking for someone who can think independently, offer real solutions, and communicate clearly with customers and teammates.

This is

not an entry-level position

. We require someone confident, capable, and proactive.

Responsibilities

Technical

Diagnose and repair desktops, laptops, tablets, printers, all-in-ones, servers etc. Troubleshoot software, OS, hardware, and networking issues Provide Level 1-2 help desk support to managed clients Support Microsoft 365 setups, email issues, and user onboarding Configure and troubleshoot routers, switches, firewalls, and Wi-Fi and VoIP Systems Document work in a ticketing system

Customer-Facing

Answer phones and provide accurate technical support Assist retail customers and process sales Manage in-shop repairs and quick-turnaround tasks

Field Work

Attend onsite service calls locally and within the region Must be able to travel occasionally as needed (discussed during interview)

Teamwork

Communicate clearly and offer thoughtful input Contribute solutions Support process improvement and team collaboration

Qualifications

3-5+ years of professional IT experience

(help desk, repairs, networking) Strong knowledge of Windows OS and desktop/laptop hardware Experience with networking fundamentals (switching, routing, Wi-Fi, etc.) Strong English communication (verbal & written) Must be

legally eligible to work in Canada

(Citizen or Permanent Resident) Valid Class 5 driver's license Comfortable working independently

Assets

MSP experience (PSA/RMM tools) Intermediate networking (VLANs, firewall configuration) Experience with PC building or custom workstations Retail or customer-service background

What We Offer

Competitive wage based on experience Staff discounts on tech products Supportive team environment On-site Parking Health Benefits (Dental, Vision, Paramedical) Opportunities to grow into advanced technical roles

How to Apply

Submit your resume directly on Indeed. Thank you.

Job Type: Full-time

Pay: From $29.00 per hour

Expected hours: No less than 35 per week

Benefits:

Company events Dental care Extended health care Mileage reimbursement On-site parking Store discount Vision care
Ability to commute/relocate:

Rocky Mountain House, AB T4T 1P6: reliably commute or plan to relocate before starting work (required)
Experience:

IT: 3 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Willingness to travel:

50% (required)
Work Location: In person