Job Description

Experienced Group Air Travel Position Overview Coordinates air travel arrangements for large incentive program. This is a fully remote position or can be office based. Responsibilities

• Provides the highest quality of customer service to participants
• Follows all Creative Group Standard Operating procedures for group travel
• Initiates preliminary air option to attendee for approval and does not ticket without consent
• Confirms the most logical flight itinerary based on event parameters, best schedule, block space, and participants preference.
• Confirms best fares for group travel by utilizing the lowest airfares, negotiated group blocks, private charters, or corporate discounts applicable to assigned program.
• Adheres to turn around time parameters for each client based on volume and destination.
• Is responsible for managing and ticketing group Air Blocks in compliance with airline rules and regulations.
• Ensures all Attendee PNR\xe2\x80\x99s comply with Creative Group/ DT policy and process.
• Confirms personal air travel extensions for attendees and follows process for split bill to properly charge the participant and the program.
• Invoices online transactions charged to the program credit card, or participant in Sabre.
• Utilizes QC / File finish script to complete ticketing, exchange, seat fee, or personal payment transactions.
• Utilizes script to email attendees\xe2\x80\x99 electronic tickets in Sabre and via Direct2U.
• Participates and provides ongoing air expertise in operational meetings when necessary to Program Manager, Program Specialist and teams.
• Is available for \xe2\x80\x9cOn Call\xe2\x80\x9d/Flight Monitoring during main group travel dates to assist all participants if contracted by client.
• Communicates with Onsite travel staff on status of any arrival and departure issues.
• Performs other duties as assigned.

Basic Responsibilities

• Associate degree in related field or a combination of education and experience (or minimum 5 years on the job experience)
• Minimum of 3-5 years\xe2\x80\x99 experience working in the group or incentive industry
• Firm knowledge of SABRE GDS system
• Proficient in Microsoft Office

Preferred Qualifications:

• Models behavior that reflects our organization\xe2\x80\x99s Vision and Core Beliefs.
• Strong English communication skills both written and oral
• Highest level of customer service
• Decision making and problem-solving skills
• Ability to work under pressure, prioritize and manage multiple tasks with proven problem solving/conflict resolution skills along with providing guidance to direct reports
• Planning and organizational skills with time management ability
• Attention to detail and accountability
• Display teamwork
• Product knowledge
• Computer skills (Microsoft Office Suite products, SABRE GDS systems, accounting systems)

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.
About Creative Group and Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.


Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award\xe2\x80\x99s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.


Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.