Job Description

The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity.

Position Title: TTC North American Air Specialist
Brand/Department: THE TRAVEL CORPORATION / Air
Reporting to: Air Department Supervisor
Direct Reports: None
Supports: TTC Guests; travel agents; internal staff
Location: Toronto / Remote

POSITION PURPOSE
The Air Specialist handles incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries for all USA & Canada selling regions (AAT Kings, Brendan Vacations, Contiki Holidays, Insight Vacations, Luxury Gold, Trafalgar Tours, and Cost Saver).

KEY RESULT AREAS & ACTIVITIES PERFORMED

• Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.
• Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations.
• Issue airline tickets according to airline and company policies and procedures. Ticket issuance includes Phase IV\'s and exchanges. Provide courteous and prompt response to e-mail, chat, and phone requests for air-programs information from internal and external customers.
• Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
• Process name corrections in Amadeus, and in-house systems requested by internal and external customers according to airline and company\'s policies and procedures within.
• Work within team to achieve performance standards for all brands and air department duties.
• Provide assistance over the phone, chat, email for in-house reservation agents and managers.
• Process miscellaneous requests including seat assignments, special meals, and email confirmation requests.
• Process airline schedule changes and inform internal and external customers of changes.
• Process queues with efficiency and accuracy according to department protocol.
• Ability to keep open communication with other team members.
• Work directly with management on problem solving.
• Maintain the integrity of the company and our airline partners.
• Be available to work any shift during business hours including rotating weekends.
• Be available to work overtime when necessary.
• Other duties as required and assigned.

COMPETENCIES & ATTRIBUTES

• TTC Hallmarks \xe2\x80\x93 Ownership, Urgency and Excellence - required for all roles
• Customer service: You are able to anticipate, recognize, and exceed customer needs, and can uphold the standards of The Travel Corporation
• Attention to detail: Is providing quality important to you? You know that being accurate and thorough contributes to positive customer experiences.
• Sales: You will use the tenets of the Consultative Sales Process (CSP) to match our product with customer needs. You will maximize opportunities to up-sell, and embrace all training initiatives for increased sales.
• Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand.
• Organization: You receive information, ideas, and direction from many sources, and will develop a method of managing and retrieving that information efficiently.
• Critical Thinking: You can think broadly, beyond the situation at hand; assessing issues objectively and identifying creative solutions.
• Communication: You will listen, and ask questions, seeking to build open verbal communication and mastering efficient written communication in accordance with CSP
• Confidence: You are able to project knowledge in a calm and steady demeanor, displaying self-assurance and conviction.
• Adaptable: you enjoy the unexpected, and display remarkable agility

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS, SKILLS & KNOWLEDGE REQUIREMENTS

• Completion of a recognized Travel and Tourism Diploma1 + years travel reservations experience preferred
• Knowledge of the Amadeus or Sabre air reservations system preferred
• Knowledge of airport codes
• Ability to prioritize and to work effectively in teams as well as independently
• Superior attention to detail and accuracy
• Possess superior organizational communication and customer service skills

PERKS OF WORKING WITH US!

• After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow \xe2\x80\x93 we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER\xc2\xae.

ABOUT THE TRAVEL CORPORATION
Internationally, TTC has become one of the largest, family owned and run business in the world. To learn more, please visit us at: https://ttc.com/

OUR TTC IPs (Intellectual Properties)
Incredible People \xe2\x80\x93 Our people are our strength, they are what makes us unique. It\xe2\x80\x99s the diverse voices and viewpoints that help us continually improve how we deliver world-class travel experiences for the world to enjoy.

Inherent Passion \xe2\x80\x93 Inherent Passion speaks to our core \xe2\x80\x93 our love for travel. This was the foundation that TTC is built on, and it still drives us forward today. It\xe2\x80\x99s less something we say, and more something we feel.

Impactful Purpose \xe2\x80\x93 At The Travel Corporation, we Make Travel Matter in 2 ways: through our TreadRight Foundation and How We Tread Right. For more information, please visit below:

• TreadRight Foundation: https://youtu.be/g_JYRxpTDts
• How We Tread Right: https://youtu.be/0FfJ4BT35s8

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.