Job Description

:At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It\'s a real commitment we live every day through our values (what we call the ).Life at ATB is about more than work. In fact, we\xe2\x80\x99re consistently recognized as one of thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:Impact in action: No matter where you are in the organization, you\'re empowered to make an impact in the lives of our clients and communities.Thrive together: We want you\xe2\x80\x94the unique, authentic you\xe2\x80\x94to feel safe and celebrated at work. We\'re on a continuous journey to build the most flexible and inclusive programs.Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.About the roleAs ATB\xe2\x80\x99s next Experience Curator (Workplace Support) with People Places & Spaces (PP&S), you\xe2\x80\x99ll uphold the experiences across our physical spaces and the day-to-day operations of our Edmonton corporate location. You\xe2\x80\x99ll coordinate and support day-of for events, including furniture set up, catering oversight and technology coordination. You\xe2\x80\x99ll manage all common area spaces through spatial walkthroughs tidying & resetting of spaces, replenishment of supplies and daily cleaning of beverage machines. You\xe2\x80\x99ll support team members with requests for workstations, lockers and storage assignments. You will oversee our spaces and escalate issues by submitting and monitoring service requests appropriately to ensure our spaces are living up to desired experience standards. You\xe2\x80\x99ll work closely with the Experience Coordinator (senior to this role) and provide daily lunchtime coverage for them, to ensure the integrity of our spaces and elevate our overall workplace experience. This is a new role within a newly established team, aimed at creating elevated, consistent client and team member experiences across corporate locations. Expect to be part of an evolving new team aimed at delivering differentiated experiences.PP&S is ATB\xe2\x80\x99s real estate and facilities business unit and leads: real estate strategy, workplace optimization & experience, spatial design, construction, project management, leasing & subleasing management, facilities management & maintenance, asset management, facilities operations, occupational health & safety, and physical security. PP&S oversees ATB\xe2\x80\x99s 1.5 million square feet of space and the team is deeply connected to enabling banking through ATB\xe2\x80\x99s client-facing locations and leading the way with corporate workplace transformation, both of which bring ATB\xe2\x80\x99s mandate to life and make it possible for Albertans.AccountabilitiesThis position requires being onsite Monday to Friday 8:45am to 5:00pm (including a 1-hour lunch break), with the occasional need to work shifted hours such as 7:30am to 3:45pm. It also requires being able to stand/walk for approximately 80% of the day, and lift and carry up to 20 pounds.Experience Coordinator Accountabilities include (but are not limited to):Experience Curator

• Conducting daily physical walkthroughs, resetting and staging all common area spaces, moving furniture to designated locations, removing clutter and tidying spaces to meet experience standards.
• Supporting clients, guests, contractors, vendors and team members to create a welcoming environment and seamless experience where expectations are met or exceeded.
• Delivering training on amenities and technology both on request and proactively when you observe someone needing assistance.
• Identifying and following up on opportunities to elevate the onsite experience.
• Promoting and providing education on space use and etiquette, including leading tours.
• Maintaining and cleaning coffee machines, and restocking related items.
• Replenishing refreshments, stationery and event supplies.
• Loading and unloading dishwashers and transferring items to their designated area.
• Facilitating assigned workstation, locker and team storage changes.
• Managing recycling programs, including working with vendors.
• Overseeing and submitting facility maintenance and technology requests for the building.
• Acting as a primary first aid attendant and fire warden (training provided by ATB)
• Providing backup for the Experience Coordinator - including managing the reception desk, greeting clients, overseeing client & guest check-in, managing meeting rooms and ordering supplies
• Performing additional administrative tasks as required or requested.
• Traveling to other corporate locations within Alberta for coverage support may be required.

Event Oversight

• Overseeing large onsite meetings with a proactive approach, working closely with event organizers to understand and fulfill day-of requirements.
• Coordinating with caterers in advance and directing food setup and takedown.
• Arranging and resetting furniture as needed to accommodate event requirements.
• Partnering with the tech team to ensure technology is functioning properly.

Skills, experience & requirementsYou will find success based on the following characteristics:

• Strong customer service skills and proven ability to use collaboration and analytical skills to resolve issues/problems.
• Demonstrated active listening and effective questioning techniques to discover needs and check for understanding before drawing conclusions.
• Effective communication skills, with the ability to express ideas clearly and eloquently both verbally and in writing.
• Proven organizational, time management and priority management skills with the capability to be adaptable while managing multiple projects, initiatives and daily activities.
• Strong collaboration skills with a demonstrated ability to build relationships with external clients and internal team members.
• Refined attention to detail to deliver exceptional experiences.
• Skilled at delivering onsite support/training to diverse audiences, ensuring understanding.
• Capable of working independently, as well as in a team environment, fostering respect and cooperation.
• Eagerness to roll up your sleeves and embrace new challenges.

As the ideal candidate you possess:

• 2+ years of operations, customer service and/or reception experience.
• A commitment to service and experience; you take pride in understanding people and predicting how to support them and delivering on the small details that create a lasting positive impression.
• A strong desire to be hands-on and tackle challenges to deliver a smooth onsite experience that enables team members to thrive.
• Accountability for seeing tasks through to completion and delivering to a high standard, making you a dependable, go-to person known for providing effective support.
• An aptitude for identifying gaps in the user experience and collaborating with your network to develop simple, intuitive and effective solutions.
• The ability to prioritize competing demands and remain composed during high pressure situations.
• Strong technical skills, including Google Workspace, and experience learning and adapting to new technologies and software.

Don\xe2\x80\x99t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role\xe2\x80\x94but you might not check all the boxes\xe2\x80\x94we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you\xe2\x80\x99re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.We\xe2\x80\x99re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed\xe2\x80\x94their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the program created by the Canadian Council for Aboriginal Business.What happens next?
If you are shortlisted, you\xe2\x80\x99ll hear from us after the posting closes. Check out our page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know atStay in touch
We\xe2\x80\x99re excited that you\xe2\x80\x99re interested in a career with ATB. Follow us on , and to learn more about what our team is up to.

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