Job Description

Dick's Lumber in

Edmonton

is looking for a detail oriented, sales driven and customer service oriented team player to join our team as an Expeditor.

ACCOUNTABILITIES:

Expedite all special order products through out the system from when they are quoted and ordered to when they are delivered to the customer. Maintain contact with customers as to the status of their orders and advise when they are completed. Source non stock custom products from various vendor product lines for the customer. Supply Inside, Outside and Counter Sales staff with accurate pricing on special order products as needed. Establish cash or financing options and provide assistance to customer account inquiries. Process all special order returns both with customers and vendors. Establish relationships with vendors for favorable pricing. Ensure that the correct products were received from the vendor and that the paperwork is completed in a timely manner. Ensure product is clearly tagged with Customer contact information. Ensure that special order policies and procedures are adhered to, pertaining to payments, invoicing and billing. Maintains weekly sales reports on all sales activities. Performs other job-related duties as required including but not limited to purchasing and controlling inventory of certain stock items.

QUALIFICATIONS:

Strong knowledge of lumber, building materials and hardware products. Working knowledge of MS Office applications (Word, Excel, Power Point) and Microsoft Outlook. Ability to assess customer requirements and make product recommendations. Strong knowledge of customer service fundamentals is essential. Professional, courteous and punctual with a focus on customer service. Must have a positive attitude and be a team player. Excellent time management and organizational skills with the ability to plan and prioritize the work of others. Detail oriented with strong organizational skills. Fluent in English (spoken and written) with excellent listening, communication and interpersonal skills to deal effectively with individuals within and outside the organization. Ability to multi-task, prioritize and work efficiently with minimal supervision.

WORKING CONDITIONS:

Exposure to dust, dirt and extreme changes in temperature and weather when working outside. Busy, high volume environment.
Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care On-site parking Paid time off RRSP match Vision care
Schedule:

8 hour shift
Application question(s):

What are your pay expectations?
Experience:

Customer Service & Sales Support : 2 years (required) Building Supplies or Lumber Industry : 1 year (preferred)
Work Location: In person