Job Description

Global Convention Services is seeking a highly organized, results-oriented individual with a passion for delivering excellent customer service to join our team as the Exhibitor Services Representative at our Abbotsford, BC branch. About The Company Global Convention Services Ltd. is a family-owned event decorating company, operating since 1989, with eight branches in 5 provinces across Canada. The core of our business features, but is not limited to, trade show d\xc3\xa9cor, event furniture, event electrical distribution, event printing and signage, material handling, shipping, customs and brokerage, and display installation and dismantle services. About the Role The Exhibitor Services Representative will be an integral part of our Abbotsford operations. This candidate will work closely with our team of account and operations managers to provide exceptional support to clients and exhibitors, acting as their main onsite point of contact for sales, material handling and customer service needs. The successful candidate will directly contribute to the organization\xe2\x80\x99s success by increasing onsite sales and customer satisfaction and will have the opportunity for growth and expanded responsibilities within the organization. Responsibilities:

• Obtain and confirm event related details with clients. Organize and disseminate information to event manager and operations through e-mail, and job orders in a professional and timely manner.
• Coordinate clients\xe2\x80\x99 needs with other suppliers to supply rental items, audio visual equipment, d\xc3\xa9cor & themed items, and other needs as identified
• Prepare for all events that require exhibitor services by ensuring you have everything you need prior to arriving onsite at an event. This includes ensuring your equipment is charged, printing off all necessary documentation, and ensuring the documentation is accurate and up to date.
• Develop a thorough understanding of the material handling process, and be the go-to for any onsite material handling questions from exhibitors, coworkers, show organizers, and facility managers
• Accountable for all exhibitor freight (materials) entering and exiting the event facility
• Manage onsite exhibitor services, including manning the exhibitor services desk, facilitating onsite sales and providing high level customer service to all exhibitors
• Liaise directly with 30-300+ exhibitors on show site, initiating contact with them and ensuring they understand the move-in and move-out process including material handling
• Work with the installation team to ensure exhibitors materials and services are delivered in a timely manner
• Ensure all paperwork is organized and all accounting procedures have been followed in a timely manner upon show close
• Promptly respond to all client inquiries and provide immediate attention to their needs
• Maximize revenues through effective upselling

Requirements:

• Minimum 2-3 years of relevant experience in customer-facing roles, previous customer service experience working directly to solve customer concerns is considered an asset
• Ability to work and thrive in a team environment
• Skilled Multitasker who can manage multiple priorities at once
• Organized with effective time management skills
• Ability to function and maintain a professional attitude under tight deadlines and long work hours
• Excellent oral communication with a high degree of comfort introducing yourself to clients and exhibitors
• Ability to lead small teams
• Strong technological skills, including experience using POS (point-of-sale) systems and Microsoft Office suite
• Must have access to a reliable vehicle
• Must be able to work flexible hours, including evenings and weekends, and travel throughout the Lower Mainland (as needed)

Benefits:

• Fun, friendly and supportive workplace culture.
• Competitive Wage
• Comprehensive benefits package; including extended health & dental, group RRSP
• Professional Development
• Fitness Reimbursement
• Discounted Event Tickets

Contact us to Apply If you are looking to be a part of Canada\xe2\x80\x99s premier event decorating company, and join our family from coast to coast, please send please click on the "Apply" button at the top of the page. Although we appreciate all applicants, only those selected for an interview will be contacted. Global Convention Services is an equal opportunity employer and welcomes applications from all qualified individuals. Job Type: Full-time Salary: $22.00-$26.00 per hour Job Type: Full-time Salary: $22.00-$26.00 per hour Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• ABBOTSFORD, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Work Location: One location