Employer Services Employer Services Representative
Edmonton, AB, Canada
Job Description
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Position: Employer Services Representative
Position Type: Full-time, Temporary, Included [Internal/External]
Until June 30, 2024
Location: Alberta
Classification: TP I
Salary Range: $57,709.00 - $69,653.00
Closing Date: April 6, 2023, at 4:00 p.m. MDT
If you enjoy providing exceptional service and
turning complex pension topics into something understandable,
this role could be for you
What you\xe2\x80\x99re passionate about
You have a passion for client service that ensures no inquiry goes unanswered, and your organizational skills put Sheldon Cooper to shame. Helping employers navigate through various pension rules and regulations and ensuring that they are completing their pension obligations causes you to yell \xe2\x80\x9cBazinga!\xe2\x80\x9d People look to you as a trusted advisor, but the biggest difference between you and Sheldon is that you can explain complex topics in understandable language.
A typical day for the Employer Services Representative
APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they\xe2\x80\x94along with our people\xe2\x80\x94are the reason we endure and succeed.
And it sure feels good helping hard-working Albertans receive their well-deserved pensions.
What APS has to offer
Position Type: Full-time, Temporary, Included [Internal/External]
Until June 30, 2024
Location: Alberta
Classification: TP I
Salary Range: $57,709.00 - $69,653.00
Closing Date: April 6, 2023, at 4:00 p.m. MDT
If you enjoy providing exceptional service and
turning complex pension topics into something understandable,
this role could be for you
What you\xe2\x80\x99re passionate about
You have a passion for client service that ensures no inquiry goes unanswered, and your organizational skills put Sheldon Cooper to shame. Helping employers navigate through various pension rules and regulations and ensuring that they are completing their pension obligations causes you to yell \xe2\x80\x9cBazinga!\xe2\x80\x9d People look to you as a trusted advisor, but the biggest difference between you and Sheldon is that you can explain complex topics in understandable language.
A typical day for the Employer Services Representative
- Provide client service to participating pension plan employers throughout Alberta
- Assist employers by providing support for submission of routine complex pension information
- Ensure that employers comply with all the pension rules and regulations regarding the submission and processing of pension information
- Establish and maintain strong relationships with employers to ensure high client satisfaction
- Provide excellent client service by ensuring incoming phone calls and written enquires are addressed in a timely manner
- Organize and follow up on expected or outstanding employer and member related requests
- Completed certificate or diploma (in business or finance is desirable)
- 2-5 years of work experience in a business or financial institution where calculations are performed, policies and procedures are followed, and a client focus exists
- Knowledge of pension legislation and policies, pension benefits and plans
- Knowledge of Microsoft Office applications
- Strong client service, analytical and problem-solving skills
- Excellent verbal and written communication
- Excellent organizational and time management skills
- An in-depth working knowledge of the Compass pension administration system, including the Employer Portal, Ariel, Admin Portal, and CRM is an asset
- 1-2 years contact centre experience is an asset
APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they\xe2\x80\x94along with our people\xe2\x80\x94are the reason we endure and succeed.
And it sure feels good helping hard-working Albertans receive their well-deserved pensions.
What APS has to offer
- Defined benefit pension plan
- Flexible work arrangements that make sense to you: work from home, compressed work weeks and more
- Community-minded workplace with a friendly team environment
- Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year\xe2\x80\x99s Day
- Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
- In-house training programs, extensive career development and coaching program, access to LinkedIn Learning tracks
- Discount programs through various partner agencies
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Job Detail
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Job IdJD2141133
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdmonton, AB, Canada
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EducationNot mentioned