Job Description

EXECUTIVE HOUSEKEEPER



REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.



Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.



With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.



At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

THE ROLE:

Executive housekeeper direct and control housekeeping operations and staff of the housekeeping department. An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.

ACTIVITIES:

The duties and responsibilities for the executive housekeeper include, but are not limited to the following:


Create 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house. Oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Establish and/or implement operating procedures and standards Plan and coordinate the activities of housekeeping supervisors and their crew Coordinate inspection or inspect assigned areas to ensure standards are met Apply human resource management skills, such as hiring, training, scheduling and evaluating performance Complete financial management tasks, such as setting and adhering to a budget Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working. Comply at all times with Algonquin standards and regulations to encourage safe and efficient hotel operations. Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.). Select and provide proper equipment and supplies for efficient and economical operation of the department. Establish and maintain standards of quality control. Review daily, weekly and monthly reports (i.e. labour, revenue, sales, occupancy, arrivals, VIP). Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel and recommend repairs, painting, and furnishings. Supervise all staff including hiring, training, evaluations, payroll, and scheduling in accordance with company policy. Inspects Laundry area daily. Tracking of Linen inventory, check for overloading of washers and dryers. Inspect and ensure Laundry area is keep cleaned. Attend department head meetings as scheduled. Other duties as required.

COMPETENCIES WE ARE SEEKING:

Minimum 5 years' experience as a Housekeeping Supervisor / Assistant Manager Proficiency with computers Degree in Hospitality and Tourism or relevant experience is required. A team member with a positive attitude and a proven track record in results. Superior time management, organizational, problem resolution, and communication skills Strong leadership, supervisory and decision-making skills Strong commitment to quality & guest service orientation Must be efficient. Ability to multitask in a fast-paced environment and maintain a high-level attention to detail. Self-motivated and able to manage people and processes. Must have strong customer support orientation (for internal/external customers) and demonstrate professional demeanor at all times

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.