Job Description

EXECUTIVE HOUSEKEEPER

Fairfield Inn & Suites by Marriott Kelowna

Who You Are

You're a high-calibre hospitality leader with exacting standards, an eye for the details others miss, and a genuine passion for shaping an exceptional guest and team-member experience. You thrive on leading engaged teams, driving operational excellence, and elevating the reputation of a strong, well-established hotel brand.


If you're ambitious, confident, and ready to lead a high-performing department with professionalism and heart - this role has your name on it.

Why Fairfield Kelowna?

We deliver on Marriott's promise of "Wonderful Hospitality. Always." and we take that seriously. Here, you'll join a global brand with deep roots and even bigger ambitions. Expect a supportive leadership culture, a forward-thinking environment, and the chance to build something meaningful.


Be where you can do your best work, grow your career, and belong to a team that celebrates wins together.

What You'll Do

As Executive Housekeeper, you will own the cleanliness, presentation, and operational success of the Housekeeping Department. You'll lead a motivated team, uphold Marriott brand standards, and drive key performance outcomes aligned with our balanced scorecard.


You will also participate actively in departmental strategy, ensuring seamless collaboration across the hotel and a consistently elevated guest experience.

Reporting to:

General Manager

Key Responsibilities

Leadership & Operations

Ensure the highest standards of cleanliness across guest rooms, public areas, back-of-house, and storage spaces. Conduct daily inspections and follow through on quality benchmarks. Prepare and manage daily work assignments, schedules, and staffing levels. Uphold a positive, team-first culture with clear communication, coaching, and accountability. Lead recruitment, onboarding, training, and continuous development for all housekeeping staff.

Service & Quality

Respond promptly to guest requests and feedback with professionalism and urgency. Maintain consistent communication with the General Manager through verbal and written reporting. Ensure proper use of PPE and adherence to health, safety, and sanitation standards.

Administration & Financial Oversight

Manage departmental budgeting, payroll administration, and cost controls. Maintain inventories and ensure efficient use of supplies, equipment, and uniforms. Oversee purchasing of cleaning products and ensure safe, effective use. Coordinate with Maintenance on deficiencies, follow-up items, and preventative upkeep. Oversee in-house laundry operations and contracted service providers.

Other Duties

Perform all additional tasks as assigned by the General Manager.

What You Bring

3-5 years of progressive housekeeping experience, with at least 3 years in a senior leadership role. Proven ability to shape team culture, develop talent, and build strong interdepartmental partnerships. Previous Marriott experience is an asset. Post-secondary education in Hospitality or a related field is an asset. Strong communication, organizational, and time-management skills. Ability to analyze trends, develop action plans, and execute with precision. Professionalism, energy, and a high level of ownership in all areas of the operation. Knowledge of cleaning products, purchasing, inventory management, and health and safety standards. Ability to stand, walk, lift, push, and pull up to 60 lbs and work in a physically demanding environment.

Physical Requirements

Constant standing and walking. Frequent lifting, carrying, pushing, or pulling up to 60 lbs. Occasional ladder and overhead work. Frequent bending, kneeling, and repetitive motions.

What We Offer

Full on-the-job training. Competitive executive-level compensation. Performance-based incentive plan tied to property and ownership goals. Comprehensive group benefits that support physical, mental, financial, and emotional well-being. Professional development opportunities with strong support for ongoing learning. Marriott employee travel discounts at over 6,000+ destinations worldwide. Monthly staff appreciation initiatives celebrating the team that makes it all possible.

Be Part of Something Bigger

This is your opportunity to shape a department, elevate a brand, and make a meaningful impact. If you're a strategic, hands-on leader ready to champion operational excellence and strengthen our culture--we'd love to meet you.