Job Description

The Executive Chef, Canadian Operations reports into the Senior Director, Planning & Logistics. This position is accountable to oversee all culinary operations Onboard including menu development and process/standards development and implementation for our Canadian operations.

Key Areas of Accountability

Team Engagement & People Leadership

Provide culinary leadership to the Onboard Operations Department

Build upon the workplace culture within the onboard management and front-line teams that reflects the values of Rocky Mountaineer

Recruit, onboard, train and develop a high performance and highly engaged team capable of executing team plans

Lead communications with the Crew Scheduler and Onboard Senior Managers as required for Team schedule management

Ensure successful execution of pre-season training for all culinary team members

Performance Management through effective coaching, audits and supporting Sous Chefs to help elevate their individual management and leadership skills

Succession planning of team and the Onboard Operations Department

Collaborate with Senior Onboard Managers on implementation of Team Recognition Programs

Act as a key culinary contact for Charters, Fams & Media Trips and Learning Journeys

Champion intra and interdepartmental team building initiatives by establishing strong working relationships and effectively communicating with internal and external partners

Lead and communicate change initiatives within both Onboard Operations and RM. Empower team members to take ownership and accountability for achieving individual and department goals

Lead the crew meal recipe planning and provisioning

Safety & Emergency Response

Lead the Onboard Safety Culture and timely Incident Reporting

Lead the Onboard Food safety and HACCP programs and audits

Support activities of WHSC

Support Onboard Safety Training and Emergency Preparedness

Ensure adherence to the Onboard SMS Program

Participate in the execution of RM Emergency Response Plans

Guest Programs

Lead culinary Quality Assurance reporting and connect with Data & Insights Department as required on guest metrics to drive guest experience.

Manage all aspects of onboard culinary service and food safety standards

Maintain and update as required all documentation related to onboard service delivery, recipes (including photos), station guides, safety and emergency response including BPS, cleaning procedures manuals, safety procedures, etc.

Deliver training modules related to onboard culinary programs

Act as the key contact for the onboard team for Destinations, GEC, Rail Operations, Sales, Marketing, Product Operations related to culinary issues.

Identify and act on opportunities to improve service delivery programs for Onboard Operations

Champion change initiatives, continuous improvement, and process development/implementation

Manage onboard document library for standards and processes.

Monitor feedback from onboard teams & guests related to culinary & service delivery and follow up with stakeholders to ensure action is taken on "pain" points

Work closely with external catering partner and Kamloops Distribution to ensure train is provisioned correctly and is following Food safety/HACCP standards

Give direction to Procurement on product selection for the train

Create menus and lead discussions with catering provider on execution, costing and provisioning products for the train

Fiscal Responsibility

Ensure catering provider has accurate guest & crew information to accurately provision the train.

Lead Sous Chef team in efficient and accurate ordering procedures from our catering provider

Participate in monthly variance meetings

Oversee onboard inventories, portion control, waste tracking & reduction as well as ratio loading to manage costs

Collaborate with our catering partner to keep expenses on or below target

Identify and act on opportunities to create business efficiencies and cost savings

Annual Operating Planning and Strategy

Lead team goal setting and action plans

Champion the Onboard Environmental Program

Lead the Onboard leadership team to build a positive relationship with catering provider

Represent the onboard team on special projects

Qualifications

Education / Certifications / Knowledge

Red Seal Culinary Certification

Undergraduate degree in hospitality/tourism management, or a combination of technical certification and experience is an asset

BC Food Safe (Level 2) is required

Serving It Right (SIR) and/or ProServe are an asset

Experience

A minimum of 5 years of people leadership experience

Experience with creating and costing menus required

Experience with leading groups of 30+ employees required

Experience building budgets and reviewing P&L statements required

Experience implementing business plans for multiple teams is an asset

Skills

Excellent communication skills and ability to lead a diverse group of people

Highly adaptable, flexible professional who embraces teamwork, but also enjoys working independently

Solid ability to influence in all levels of an organization

Technical proficiency in Microsoft office products

Work Environment

Shift work consisting of scheduled hours with possibility of irregular hours, including nights, weekends, holidays, and occasional overtime

Occasionally work in confined spaces and at elevated heights

Frequent stooping, lifting, kneeling, bending, crouching and climbing

Driving company vehicles for travel to RM locations as required

Compensation

The base salary offered for this role is $115,000 to $130,000 CAD per annum and can vary based on job-related expertise, qualifications, experience and internal equity. Eligible for Armstrong Collective's discretionary bonus program

Eligible Benefits

Armstrong Collective supports our team members' health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:


Medical, Dental, Vision, Life Insurance Short term disability, long term disability benefits Travel emergency assistance Vacation time and sick time Up to 5% RRSP and/or TSFA match Two complimentary annual train tickets after first year of employment

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Note: Reasonable accommodations will be considered if they comply with the medical or religious exemptions permitted by applicable federal legislation and ministerial orders.