Job Description

Position Overview

This on-site role supports Michelle Fraser in maximizing productivity, sales generation, and team leadership by overseeing both executive-level administrative support and daily operational excellence. You will serve as a key liaison across all departments, ensuring seamless coordination, communication, and follow-through that aligns with the team's mission of delivering world-class real estate services.

The ideal candidate is proactive, organized, resourceful, and thrives in a fast-paced, high-performance environment with discretion and a deep sense of accountability.

Key Responsibilities

1. Executive Support

Own and manage the Team Leader's calendar, meetings, appointments, and travel logistics Handle all email and phone correspondence on behalf of the Team Leader with professionalism and confidentiality Prepare meeting agendas, presentation materials, and follow-up action plans Run personal and professional errands as needed to support the Team Leader's effectiveness Serve as a strategic gatekeeper, prioritizing time and access based on urgency, alignment, and client Care
2. Operations Oversight

Lead day-to-day operations, ensuring all systems (e.g., EOS, Sisu, Follow Up Boss, Google Workspace) are optimized and followed Manage office administration: supplies, equipment, tech troubleshooting, filing, and compliance Coordinate agent onboarding, resource access, checklists, and internal team updates Track and report team KPIs, listing performance, lead conversion, and revenue goals Implement and monitor SOPs across departments to ensure team-wide efficiency
3. Transaction Coordination & Listing Management

Oversee all listing and buyer transactions from contract to close with client-first communication Coordinate staging, photography, marketing materials, and property readiness Ensure listings are entered accurately into MLS, broker platforms, and public websites Monitor showing feedback, listing activity, and reporting metrics to the Team Leader
4. Finance & Bookkeeping

Support accounts payable/receivable in coordination with head office Track team expenses, vendor invoices, and reconcile statements Maintain logs of reimbursements, commission splits, referral payouts, and monthly financial summaries
5. Communication & Relationship Management

Liaise with clients, vendors, partners, and team members with tact and diplomacy Maintain database integrity and lead tracking systems in Follow Up Boss Respond to client needs, requests, and updates with urgency and excellence Assist in event coordination, team celebrations, and client appreciation efforts

Required Skills & Attributes

Highly organized with exceptional attention to detail Able to prioritize tasks and solve problems independently Calm under pressure and adaptable to change Strong communication skills - verbal and written Tech-savvy with experience in CRM, project management, and productivity tools Energetic, team-oriented, and committed to long-term growth within the Fraser Group

Technical Tools Used

CRM: Follow Up Boss Marketing/Reporting: Sisu, Canva, Google Analytics Operations: EOS/Traction, Google Workspace, Slack, Asana Financials: QuickBooks, Google Sheets

Compensation & Benefits

Competitive salary based on experience Growth opportunities within a high-performing team Ongoing professional development Team events and incentive bonuses tied to performance

Our Core Values

Integrity. Innovation. Impact. We exceed expectations. We move fast. We care deeply about our clients and each other.
Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Paid time off Vision care
Schedule:

8 hour shift Monday to Friday Weekends as needed
Work Location: In person