Job Description

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC's health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

Perks
• Work-life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can
• be 100% paid by PBC.
• Company pension contributions after 1 year of service.
• Education allowance to expand your knowledge and develop your skills.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!


About the Position
• We are searching for a permanent •Executive Assistant, Consumer Escalations and Compliance• to join our Risk and Compliance team.
• PBC's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $55,000 - $65,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience.


Key Ways This Position Makes An Impact

If you're looking for an opportunity to lead the effective administration of consumer complaint resolution and regulatory licensing requirements within a dynamic and purpose-driven organization, we want to hear from you! This is an exciting career opportunity with a local not-for-profit health insurance provider where you will provide professional administrative support to the Chief Compliance and Risk Officer (CCRO) and help form strategic decision making about customer complaint resolution.
We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.

The Executive Assistant, Consumer Escalations and Compliance communicates on an ongoing basis with senior leaders, Board members, Union officials, and external agencies.

In this role, you would track KPI's and reporting of consumer complaint resolutions and tracking regulatory licensing requirements of staff.

You would be preparing executive and Board reports for the CCRO, and preparing forms, templates, presentations, proposals, reports and manuals for both of the area that this role works closely with.

In this role, you would be scheduling, managing, and attending and taking minutes at the Internal Risk Committee meetings.

This role oversees and monitors the status of open complaints, KPI attainment, adherence to policy and processes, best practices, industry regulations and guidelines and keeps executive leaders updated.

The Executive Assistant researches and compiles statistical data regarding resolutions of complaints and prepares presentations, and composes correspondence for the CCRO.

This role provides administrative support regarding the licensing requirements of PBC licensees and adherence to regulations and guidelines from the Provincial Insurance Council. Support includes tracking of licensees, supervisor, and nominee required activities to stay within compliance and then composing correspondence for the CCRO.

Key Experiences You Bring To This Role
• A minimum of 3 years' experience in the Life and P&C insurance industry or as an Executive Assistant
• Minimum of 1 year experience successfully managing sensitive or complex consumer escalations
• Demonstrated proficiency in MS Office software, including Outlook, Word, Excel and PowerPoint
• Post-secondary coursework in an administrative program or relevant field (Business Administration, Commerce, Economics, etc.)
• Professional experience in customer service for Life and P&C insurance
• Experience using or developing Microsoft SharePoint sites


If you're excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Please apply via our website this week at http://www.pbchbs.com/company/careers/

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion
•PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada's Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner. We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates. To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to• careers@pac.bluecross.ca•. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.•