Job Description

Job ID: 258345Date posted: 21/09/2024 Why we will love you\xc3\xa2\xc2\x80\xc2\xa2 You love challenges\xc3\xa2\xc2\x80\xc2\xa6 You seek them to solve them (not to create them, though!)
\xc3\xa2\xc2\x80\xc2\xa2 You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
\xc3\xa2\xc2\x80\xc2\xa2 You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
\xc3\xa2\xc2\x80\xc2\xa2 Your customer service skills are top notch \xc3\xa2\xc2\x80\xc2\x93 you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
\xc3\xa2\xc2\x80\xc2\xa2 You are a total people-person and can strike up a conversation easily
\xc3\xa2\xc2\x80\xc2\xa2 You are quite comfortable with computers and are generally technology-savvy
\xc3\xa2\xc2\x80\xc2\xa2 You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)A day in your life with us\xc3\xa2\xc2\x80\xc2\xa2 Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
\xc3\xa2\xc2\x80\xc2\xa2 Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
\xc3\xa2\xc2\x80\xc2\xa2 Maintaining an ongoing awareness of daily and weekly service/delivery targets
\xc3\xa2\xc2\x80\xc2\xa2 Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
\xc3\xa2\xc2\x80\xc2\xa2 Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
\xc3\xa2\xc2\x80\xc2\xa2 Assist team members with additional duties, as requiredTogether as a TeamAt IKEA it\xc3\xa2\xc2\x80\xc2\x99s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We\xc3\xa2\xc2\x80\xc2\x99re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We\xc3\xa2\xc2\x80\xc2\x99re a bunch of people who are truly passionate about people!Why you will love usHere at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That\xc3\xa2\xc2\x80\xc2\x99s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
\xc3\xa2\xc2\x80\xc2\xa2 Wellness days (in addition to your vacation days!)
\xc3\xa2\xc2\x80\xc2\xa2 Extended health, dental, and vision coverage (for you and your family)
\xc3\xa2\xc2\x80\xc2\xa2 RRSP with IKEA contribution matching options
\xc3\xa2\xc2\x80\xc2\xa2 Eligibility for our annual IKEA bonus incentive plan
\xc3\xa2\xc2\x80\xc2\xa2 Flexible spending account
\xc3\xa2\xc2\x80\xc2\xa2 Life insurance
\xc3\xa2\xc2\x80\xc2\xa2 Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
\xc3\xa2\xc2\x80\xc2\xa2 Parental leave
\xc3\xa2\xc2\x80\xc2\xa2 Bereavement leave
\xc3\xa2\xc2\x80\xc2\xa2 Employee assistance program (that helps you support your mental, physical, and financial wellbeing)The starting rate for this position is $ 18.90P.S. In the IKEA world, this position is officially referred to as: Exchange and Returns Co-Worker Save

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