Job Description

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview:

This position is committed to providing World Class Customer Service to all patrons attending events at the Tribute Communities Centre. Members of the Events Team are often the first point of contact for guests and as such must always exhibit a professional and courteous demeanor.

This role pays an hourly rate of $17.20-$17.80 CAD (per CBA).

Benefits as per the union agreement.

This position will remain open until November 7, 2025.

Responsibilities:
Provide excellent customer service to all patrons and employees Greet all guests in a welcoming and friendly manner, consistently maintaining a positie attitude Conduct regular inspections of deployed positions, ensuring the safety of all guests at all times Assist with maintaining a safe environment throughout the Tribute Communities Centre at all times Act as Ambassador for Oak View Group Operate a ticket scanner and follow ticket scanning protocol as outlined in team training Verify patrons tickets as required, direct guests to their seat locations accurately Direct guests to various amenities throughout the building and surrounding area Ability to multitask in a fast paced environment Be familiar with and enforce all policies and procedures as outlined per event Be familiar with and able to act within the guidelines of the Accessability for Ontarians with Disabilities Act (AODA) Adhere to all Oak View Group's service standards and policies, including Health and Safety Work in compliance within the provisions of the Occupational Health and Safety Act Ability to pay close attention to detail Work with enthusiasm and professionalism at all times Perform any additional tasks/duties as may be required /assigned

Qualifications:
Must possess a valid and current Smart Serve Certification or be willing to obtain if hired and prior to first shift Must be at least 18 years of age Able to work flexible and sometimes demanding schedules (including evenings, weekends, holidays) Available for events/shifts 12 months of the year Knowledge of Event Services and affiliated roles/responsibilities an asset Excellent customer service and interpersonal skills Proven customer service experience an asset Posess excellent problem solving skills and attention to detail Must be physically fit to perform all essential duties/requirements associated with the job (including but not limited to standing for long periods of time, climbing/descending stairs multiple times) Strong knowledge of Alcohol Control Policies in event driven environment an asset Familiarity with the City of Oshawa and local attractions an asset

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our

people

, improves our

service

, and raises our

excellence

. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.