Job Description

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary:

This position is committed to providing World Class Service for the Tribute Communities Centre arena events. The Event Security position is responsible for ensuring the safety and security for all events. The security team is a provider of direct service to our guests and must always exhibit a professional and courteous demeanor.

This role pays an hourly rate of $20.20 CAD - $22.16 CAD (per CBA).

Benefits as per the union agreement.

This position will remain open until October 31, 2025.

About the Venue:

The Tribute Communities Centre is Durham Region's premier sports and live entertainment facility and is managed by Oak View Group. The Tribute Communities Centre is home to the Oshawa Generals of the Ontario Hockey League and hosts a myriad of events including concerts, circuses, ice skating and family shows.
Responsibilities:
Respond to all security needs and call for services; secure areas of facility for escalated emergency response, if necessary Provide excellent customer service to all patrons and employees Greet all Fans in a welcoming and friendly manner Conduct regular inspections of all patrol and fixed post assignments Write reports; ensuring accuracy of reported data and proper report presentation Maintain secure environment throughout Tribute Communities Centre at all times Act as ambassador for OVG Inform Fans of seat locations and provide assistance where needed Retrieve and verify Fans' tickets, as required Direct Fans with special needs/requests to Fan Services Support all departments with security or fan related escalations as required Restrict access to parking lot as directed recognizing authorized passes and utilizing parking lists Be able to move and carry parking barrier Adhere to all OVG service standards and policies, including Health and Safety Work in compliance with the provisions of the Occupational health and Safety Act Able to pay close attention to detail Work with enthusiasm and professionalism at all times Perform any additional tasks as assigned

Qualifications:
Must possess a valid Ontario Security License, as defined by the Private Security and Investigative Services Act Possess valid Smart Serve Certification Able to work flexible and sometimes demanding schedules (including: nights, weekends and holidays) Excellent customer service, client relations, interpersonal and communication skills Experience in event related role is an asset Must be accurate and detail oriented Must be physically fit to perform all essential duties/requirements associated with this job Strong knowledge of Alcohol Control Policies in event driven industry is an asset Knowledge of Event Services and affiliated roles & responsibilities Possession of valid Standard First Aid and CPR Certification is an asset

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our

people

, improves our

service

, and raises our

excellence

. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.