Through your passion for events and motivation, you sell memorable experiences to guests who want to host events at Fairmont Pacific Rim. You are professional and knowledgeable about event sales and services, and you build strong relationships and create memorable bonds with your guests. You are the ambassador for exceptional event offerings and work with multiple departments to meet and exceed the expectations of your clients.
Why work for Fairmont Pacific Rim?
You'll work for the #1 city hotel in Canada!
A competitive salary, starting from $67,000.00 per annum
Complimentary meal through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Travel reimbursement program for a TransLink monthly pass
Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
What you will be doing:
Expedite function bookings, writing menus, preparing resumes and event order
Compile and distribute conference agendas and event orders
Respond to all inquiries regarding catering space availability in a professional and timely manner
Maintain a variety of accounts to include social, corporate, incentive and association
Ensure detailed and open communication with all operating departments to ensure smooth execution of convention details
Conduct pre- and post conference meetings with groups to plan and address strengths and weaknesses of an event while soliciting repeat business
Servicing groups and weddings
Facilitate daily Catering/Banquet/Culinary meetings to ensure perfection in service delivery
Build partnership with the Banquet team to ensure service standards are maintained
Build relationships between Conference Services and the Operating Departments
Conduct site inspections for conventions, corporate, wedding and group business
Ensure the efficiency of Opera to track, solicit, book, produce BEO's and follow up on accounts
Build a close partnership with Sales Department to ensure all contractual terms agreed upon are carried out as well as to maximize function space for the highest profitability for the hotel
Assist in developing new business ideas and the promotion of existing business within all market segments
Ensure close relationships are established and maintained with clients to encourage repeat business
Resolve guest complaints when necessary
Qualifications
Your experience and skills include:
Minimum 2 years experience as a Conference Services Manager in a luxury hotel. Five diamond experience is an asset.
Hospitality Management Degree or a Post-Secondary Degree.
Extensive knowledge of Opera, Word and Windows based programs.
Ability to focus attention on guest needs, remaining calm and courteous at all times
Able to work on holidays, weekends and other non-shift days as the events you manage require
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Must be able to and enjoy working in a busy environment with minimum supervision
This position requires to work on Holidays, weekends and other non-day shifts
Additional Information
Your team and working environment:
At Fairmont Pacific Rim our engaging service and delicious cuisine make every event a truly memorable affair, both within our distinctive surroundings and off-site. At Fairmont Pacific Rim the unexpected happens which creates unforgettable experiences for guests. You will work with a professional group of colleagues that understand luxury service and the art of hosting exceptional events.
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
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