Job Description

TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Build covers a number of functional disciplines or practice areas. These technology professionals demonstrate incredible commitment through their participation in a combination of build-related functions or activities, such as:

• Application and implementation of platform design patterns and standards for infrastructure components across various platform domains;
• Delivery Management functions within the build mandate to co-ordinate and drive deployment- related activities;
• Structured focus on project delivery to implement deliverables for their respective and specialized areas of infrastructure build; and
• Specialized Services functions that provision contact center infrastructure and network-related infrastructure work for Real Estate and/or Branch environments, hardware assets etc.

There's room for you to grow in all of it.

Job Requirements

MUST HAVE:
1.) Provide Fantastic customer service at executive level, ownership of issues to ensure customer satisfaction
2.) High level of organization and time management skills
3.) Anticipate (e.g. expectations, perceptions, concerns, etc.)
4.) Manage multiple issues at the same time
5.) Manage your time and activity during both slow and high-urgency periods
6.) Develop process to become increasingly proactive and effective
7.) Work effectively both with others and alone
8.) Event management experience - 2 years
9.) Technical skills - virtual event center experience is great with platforms such as Webex, MS Teams, Outlook Mail, SharePoint

NICE TO HAVE:
1.) Experience with using WebEx
2.) Technical support (basic trouble shooting)
3.) Visio Experience (to build process documents)

Hours

37.5



SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

The event coordinators prime function is to coordinate for virtual events events at TD for both Canada and the US.
Your job is to facilitate the coordination of events by working with several business lines to ensure events are scheduled, monitored and successfully delivered to our colleagues. You will also support and enable meetings, provide remote support and the setup and coordination of virtual meetings. Your role will also require work to standardize an Enterprise Event model service. You will administer, configure and operate systems supporting the various spaces. You will ensure support and maintenance are completed. People will use terms like 'guru', 'master', and 'Jedi'!

You are capable, knowledgeable, professional, and can show grace under pressure when required. You think ahead and prevent issues but also remain calm in a crisis. People expect you to arrive early, double-check, and do what it takes. Success means preventing disaster and rescuing the ill-prepared! Your explanations put presenters at ease and your sense of humor dissolves stress. People ask for you by name because your reputation precedes you. Every day is a new adventure: some days will start at 7am and some will end after 6pm. You are polished, great with people, and love to learn. And when the client's not happy, you make it right or find someone who can.

Responsibilities

• Seamless event management and support for our business lines, could require onsite support in rare cases
• Prepare and prevent technical and presentation issues (proactive) build out a standards for the team to follow for seamless event coordination
• Manage and Resolve technical issues (reactive) working with various teams
• Collaborate with colleagues, vendors, support teams, etc.
• Communicate based on your audience (all levels from entry to CEO)
• Develop and expand technical skills (e.g. IP Networks, Conferencing software,etc.). Create standard process to build out an Enterprise model, driving change
• Coordinate with vendors, line of business and operational support teams

Success in this role: Ability to communicate effectively, organize, schedule, document, track, standardize the way in which event planning takes place while support daily events. Looking for opportunities to improve the process and events for our colleagues. Technical background in Audio Visual is an asset but not a requirement.
This position offers benefits including mental challenge, technical challenge, relationship management, vendor management, skill development, growing reputation and network, and executive exposure.
Experience & Knowledge
Ideally, you have...

• Managed Events in an AV technology support role
• Managing and coordinating with 3rd party vendors (Encore, EL, Resolve, etc)
• Coordinating and scheduling events experience
• Experience with Webex & MS TEAMs Meetings is an asset
• Events management and troubleshooting
• Customer service experience and support
• Project management experience is an asset
• An understanding of Audio/Video and TelePresence technology
• Experience with virtual meeting technology (ie: Cisco WebEx)
• Technical experience is an asset (AV vendor technologies, Basic IP networking, wireless technologies

- Event planning and conferencing for TD
- Coordinate with event planners for large scale events
- Coordination around virtual events - planning the date
- Not doing the facilitation but have the platform and assistance in case the event planner needs help/support
- Need help on how to document process and new requirements so
- Build out processes and procedures on how to put on an event
- 100% virtual events right now
- Will have tech support available
- Understand how we manage events
- WebEx (large events), MS Teams, some 3rd party vendors (on 24, stream me)
- SharePoint, MS suites (Outlook, PowerPoint, Excel)

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Typical day to day - interface with event planners, coordinating activities for intakes/requests for events, communicate with other TD planners, process documenting, multitasking, coordinating the event and supporting planners throughout the event, type of events: all hands call, technology meetings, external board meetings, distributing financial results to external stakeholders

Business Line

Corporate

Job Category - Primary

Technology Solutions

Job Category(s)

Technology Solutions

Job Family

IT Build

Time Type

Full Time

Employment Type

Regular