Job Description

Ignite a meaningful career at Westerner Park where boundless opportunities, growth, and fulfillment await YOU. Westerner park is currently seeking an Event Coordinator to join our team. In this role, youxe2x80x99ll be doing the following:
Core Functions

• Responsible for serving customers in person, online and via the telephone to assess and fulfill their event needs to the highest standards of satisfaction
• Respond to all client & event requests including organizing, communicating, and executing changes to function space, staffing, service requirements, and access.
• Interacts with customers to provide information in response to inquiries about venues and services, handle and resolve complaints while maintaining a friendly, professional relationship.
• Follows all Westerner Park procedures and policies when providing customer service.
• Participates in all assigned training, setting, and meeting personal goals to ensure that the sales of Westerner Park services and venues are maximized by fulfilling the customer's determined needs.
• Maintain a firm grasp on the next year of events and understand the cycle in order to pre-plan and rebook events.
• Utilize knowledge of the event calendar when booking in new clients to ensure no double booking is occurring and calendar cycles appropriately.
• Understands your role as a brand ambassador and provides positive brand experiences to all customers.

Client Service Relations

• Balance client needs with the achievability of venue standards and event logistics.
• Aligns client profile with the appropriate services and venues.
• Achieves personal and team related revenue goals.
• Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with Westerner Park standards.
• Establish and maintain a friendly, professional working relationship with new and existing clients.
• Communicating contractual agreements and terms within the parameters of the pricing schedule.
• Contribute to overall revenue goals to include food & beverage, meeting room rental, and box office.
• Coordinating with other business units to enter and maintain upkeep of the CRM event booking system called EventPro
• Act as customer liaison between customer and business units when necessary.
• Must work closely with the Event Manager in processing events, contracts & entering detailed information into EventPro while contributing to all revenue goals.
• Determine the customer's needs and resolve them taking into consideration all available options.
• Research and resolve customer problems, acting as the customer liaison between business units and customer when necessary.
• Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's taste.
• Give full attention to what customers are saying, take time to understand the points being made and ask questions as appropriate.
• Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer.

Event and Client Support

• This position requires you to be available for your events, a combination of on-call and onsite support as necessary. Working with the Event Delivery Supervisors to ensure proper event set up and addressing any issues that may arise.
• Communicate all relevant information during handover to ensure seamless transitions with team members including in-person handover briefings and handover notes.
• Provide client tours of facilities.
• Liaise with event contractors, including exhibition builders, caterers and business units within Westerner Park.
• Liaise with and handle arrangements for speakers, entertainers, exhibitors and delegates as requested by the client and/or Event Manager.
• Balance client needs with the achievability of event logistics and venue standards.
• Complete event information forms and assist customers with the appropriate course of action.
• Follow procedures and processes as directed within the Event Services team regarding client complaints and reviews.
• Support Event Manager with self produced events including but not limited to Westerner Days.

Administration and Compliance

• Responsible for booking inquiries for events, but not limited to - tradeshows, banquets, weddings, funerals, graduations, Ag Events, conferences and meetings.
• Plan, organize, and manage daily event activities to achieve maximum client satisfaction by providing the highest standard of service during the entire event process.
• Manage overall event profitability by maximizing revenue opportunities for both client and the organization, understand profit margins and expenses. Listed above
• Attending all Event Service meetings and general staff meetings as applicable.
• Work collectively with other business units to ensure appropriate information is provided in relation to the event cycle listed above
• Coordinate with the finance team to assist in the Event Analysis process.
• Must follow all processes and procedures with the organization and the Event Services Department
• Ensure applicable documentation is stored in the appropriate system for efficiency and consistency.
• Ensure deposits and invoicing are processed in a timely manner.

Embark on a dynamic and rewarding career with Westerner Park, where joining our team means unlocking a host of benefits:

• Competitive compensation packages
• Comprehensive benefit packages encompassing life, health, dental, and disability insurance. Extended benefits also include an RRSP matching program.
• Recharge your batteries with ample paid time off and annual vacation, ensuring you have the time to explore and recharge.
• Contribute to a non-profit agricultural society and exposition association, making a positive impact on the community
• Immerse yourself in a vibrant culture that makes work enjoyable, allowing you to witness the excitement of Westerner Park events
• Elevate your skills with tailored professional development initiatives and internal growth pathways.
• Enjoy fantastic perks, including exclusive staff discounts and participation in the Perkopolis Discount Program
• Experience firsthand our commitment to a flexible and understanding workplace, where work-life balance isnxe2x80x99t just a buzzword xe2x80x93 itxe2x80x99s a way of life

Here is what you bring:

• Post-secondary education in business, events, or related program; or equivalent experience.
• A knowledge of businesses, events, community groups, Ag events in the Central Alberta area and other areas within Canada.
• The preferred 4-5 years' experience in proactive sales, event planning small-large scale events.
• Able to demonstrate the ability to maintain emotional composure during fast paced and stressful situations.
• Excellent organizational, communication and interpersonal skills; a strong team player.
• Strong computer skills and desktop publishing experience (Microsoft 365 programs) working knowledge of AutoCAD and CRM (EventPro) is an asset.
• Strong customer service and troubleshooting skills.
• Able to effectively communicate both verbally and in writing.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Explore working at Westerner Park, where our culture, hospitality, and atmosphere cater to everyone. Join us in creating memorable moments.
Realize your potential and apply now to start your extraordinary story with us.Affiliation: Member of the Westerner Employeexe2x80x99s AssociationRate of Pay: $46,820.80 to $55,764.80 per annum
#LI-DNIThank you for your interest in Westerner Park. We look forward to reviewing your application.Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used.Powered by JazzHR

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