Job Description

As the #1 rated hotel in Medicine Hat, the Best Western Premier / Executive Residency is renowned for its outstanding service, top-tier amenities, and exceptional guest experiences. We pride ourselves on providing a welcoming and professional environment where our guests feel at home. Our team is the backbone of our success, and we are looking to expand it with a motivated, customer-focused individual who shares our passion for excellence.

Currently, we have an opening for a

part-time/full-time Event and Sales Coordinator

.

Please note: Candidates must already reside in the Medicine Hat area.

Your Role:

As Event and Sales Coordinator, you will be at the heart of both guest celebrations and the property's sales initiatives. You'll collaborate with clients to bring their event vision to life, coordinate logistics with hotel departments, and build relationships that drive continued business growth. This is a client-facing and pivotal operational role requiring extremely strong organizational skills, meticulous attention to detail, creativity, and a polished presence.

Key Responsibilities:

Event Management:

Guide clients through planning--consult on event needs, develop detailed proposals, and coordinate logistics including setup, catering, decor, AV, and vendor services.

Sales Growth:

Generate and follow up on group and event sales leads, prepare quotes and contracts, and support marketing initiatives to attract new clients.

Client Relationships:

Maintain clear, professional communications throughout the sales/event process, ensuring guest satisfaction and repeat business.

On-Site Execution:

Act as the main liaison on event days, supervising and assisting with setup and delivery, resolving issues, and upholding the highest standards of service.

Inter-Department Coordination:

Partner with hotel teams--including Front Desk, Housekeeping, Culinary, and Banquets--to ensure seamless guest experiences and operational excellence.

Administrative Support:

Manage group agreements, billing, and reporting in the hotel's system for accuracy and accountability.

Who We're Looking For:

Client-Focused:

You are passionate about exceeding client expectations and cultivating business relationships.

Detail-Oriented:

You thrive in fast-paced environments, managing several projects and priorities with diligence and accuracy.

Creative and Solution-Oriented:

You bring ideas to life, help solve client challenges, and stay calm under pressure.

Team Player:

Comfortable collaborating across multiple departments while remaining accountable for personal deliverables.

Well-Presented:

Polished communication and professional presence reflect our luxury brand standards.

Event and Sales Coordinator Requirements and Qualifications:

Essential Requirements:

Post-secondary education in Hospitality, Business, Event Management, or a related field (or equivalent experience). Minimum 2 years of experience in hotel event planning, sales coordination, or related roles, preferably in a luxury or full-service environment. Excellent verbal and written communication, negotiation, and relationship-building skills. Advanced organization, time management, and multitasking abilities. Proficiency in MS Office Suite, specifically advanced skills in Excel Word; Comfortable with Canva. Flexibility to work weekdays, evenings, weekends, and holidays to accommodate events and peak sales periods.

Preferred Qualifications:

Previous experience with event budgeting and group billing. Knowledge of banquet and catering standards. Professional certifications in event management (e.g., CMP, CSEP), as well as current ProServe and Food Handlers certification are considered strong assets. Familiarity with local event vendors and community organizations.

Key Skills:

High-level organizational skills and attention to detail. Positive, energetic attitude and a passion for the hospitality industry. Ability to meet deadlines and manage pressure with a calm, solutions-oriented approach. Strong teamwork and leadership skills.
Join our award-winning team and play a key role in delivering experiences that distinguish the Best Western Premier / Executive Residency as Medicine Hat's leader in luxury hospitality and special events!

The Best Western Premier & Executive Residency is committed to creating an inclusive workplace that welcomes applications from all qualified candidates.

Please note:

The successful candidate must be legally authorized to work in Canada.

Job Types: Full-time, Part-time

Pay: $15.50-$22.00 per hour

Expected hours: 16 - 40 per week

Benefits:

Flexible schedule On-site gym
Work Location: In person