Job Description

Are you passionate about dance and looking to make a meaningful impact in a vibrant and collaborative environment? Canada's National Ballet School (NBS) is excited to invite applications for the full-time, permanent position of Evening Residence Counsellor - Front Desk. This is a fantastic opportunity to become part of a dynamic team that supports the transformative power of dance across all ages and abilities.

About Us:

At NBS, you'll be part of a welcoming community dedicated to the arts and education. We offer a supportive work environment where new ideas are valued, and professional development is encouraged. NBS has 300+ employees supporting programs ranging from professional ballet training, community engagement, and ground-breaking health initiatives. Our collaborative work culture thrives on creativity, passion, and continuous growth. NBS is committed to the goal of being an equity-informed school. We invest heavily in work and practices that foster positive change internally while driving a progressive evolution in the wider sector. We recognize our responsibility as Canada's largest arts training organization and one of its oldest, to address anti-Black racism, reconciliation with Indigenous peoples and systemic oppression in Canadian society.

Your Role:

Reporting to the Head of Residence, the Evening Residence Counsellor - Front Desk plays a key role in ensuring the safety, well-being, and positive experience of boarding students while supporting the smooth daily operations of Residence.

Shift: Monday to Friday 4:00 PM to 11:00 PM

This position works in a residence (homelike environment). Residence is a multi-story building therefore

moving between floors is required. Travel is required to take students to and from the airport, appointments, etc.

MAJOR DUTIES AND RESPONSIBILITIES

Foster a compassionate, respectful, and safe environment for students while providing guidance, support, and healthy boundaries Chaperone students to meals, classes, activities, and events, ensuring their safety and well-being Collaborate with Residence leadership and Child & Youth Counsellors to support daily operations and student needs Administer medications in line with policies and respond promptly to incidents, completing required reports Manage reception duties: greeting visitors, responding to inquiries, handling correspondence, and maintaining a safe, professional space Track and communicate attendance, absences, and appointments, liaising with parents and staff as required Coordinate schedules and appointments across departments on behalf of students Exercise sound judgment and problem-solving in consultation with colleagues and Residence leadership Maintain professionalism, discretion, and confidentiality when communicating with parents, staff, and medical professionals Assist with managing student accounts and other administrative responsibilities Perform other duties as assigned

What We're Looking For:

We value enthusiasm and a willingness to learn just as much as experience. We encourage you to apply even if you don't meet every qualification listed. If you're a supportive, resourceful individual with strong interpersonal skills, problem-solving ability, and a passion for working with youth in a creative, collaborative environment, we'd love to hear from you!

Skills and Qualifications:

Relevant diploma in Child Youth Work, Social Work, Child Studies or equivalent (i.e. psychology, sociology) and 2+ years of directly-related work experience working with children in a residential setting Strong interpersonal and communication skills, both written and verbal, to effectively manage communications with parents Ability to complete tasks with a high degree of attention to detail Proficient technical skills including Microsoft Office (Word and Excel) and G-suite Work well in a team and independently in a fast-paced environment
Ability to use public transportation to take students to/from appointments





Successful candidates must supply Canada's National Ballet School with a Vulnerable Sector Check in accordance with the School's Child Abuse/Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS

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