Estimator/project Coordinator

Belleville, ON, CA, Canada

Job Description

Job Responsibilities

- coordination

Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work

Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system

Daily review of compliance tasks and all job tasks are completed on time

Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times

Ensure that uploading photos, and other documents are appropriately described / titled and uploaded in real time and Follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call

Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards

Manages Customer Service issues and complaints, documenting actions and resolution

Understanding of all company cycle times and SLAs required for each job and phase

Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster

Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required

May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements



High school diploma/GED required

Bachelor's Degree or applicable experience preferred, work experience will be considered

Exceptional Customer Service skills

Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required

Personal time management and organizational skills

Strong verbal and written communication skills

Dependable and adaptable to operate within a fast-paced work environment

Ability to manage highly confidential information

Strong problem-solving skills

Proficient at using Microsoft Office, Outlook, CRM software

Experience do you have with customer interaction and conflict resolution

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

Casual dress Company car Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Education:

Secondary School (preferred)
Experience:

Estimating: 1 year (preferred) Construction: 1 year (required)
Licence/Certification:

IICRC Certification (preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD2652451
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Belleville, ON, CA, Canada
  • Education
    Not mentioned