Job Description

Overview:
As a Estimator you are responsible for for estimating damage to all types of light vehicles. You will completes estimates at a city service centres or the Holding Compound and inspects vehicle damage and provides an estimate for the total cost of repairs. You will be working in a team environment to inspects vehicle damage and provides an estimate for the total cost of repairs and validate requests for supplement repairs requested by a repair facility during the repair process.This role has been identified as a safety-sensitive job. Responsibilities:

• Inspects vehicles at the service centre or Holding Compound. Confirms damage and prepares vehicle damage estimates using an automated estimating system, in accordance with MPI Estimating Standards and Original Equipment Manufacturer (OEM) repair procedures.
• Organizes and completes road call estimates to ensure a high level of service to customers and repair facilities.
• Reviews supplements and first-estimates submitted by repair facilities to ensure accuracy; approves additional repairs in accordance with MPI Estimating Standards and OEM repair procedures.
• Reviews Direct Repair and corresponding supplements and photographs submitted by Direct Repair facilities to ensure accuracy, and approves additional repairs in accordance with MPI Estimating Standards and OEM repair procedures.
• Reviews and approves first estimates and supplements submitted by repair and remediation facilities for mouse infestation claims, off-road vehicles, recreational vehicles (RV) and motorcycles.
• Reviews and approves claims submitted through the virtual claims file (VCF) process.
• Priorizes work to ensure a high level of service to customers and repair facilities.
• Maintains daily logs, and processes payments of final repair accounts.
• Provides information and guidance to resolve issues involving customers, repair facilities or claims staff.
• Performs audits of repair facilities below earned approval limit (EAL) and/or Direct Repair physical damage claim estimates to ensure compliance to MPI estimating standards, business rules and procedures.

Qualifications:

• Journeyperson Certificate (Red Seal) or Certificate of Qualification in Motor Vehicle Body Repairer, Automotive Service Technician, or Truck and Transport Mechanic.
• Seven years bench experience in autobody repair including one year experience in a customer service capacity.
• High school diploma or equivalent
• Ten years of bench experience in autobody repair including one year experience in a customer service capacity.
• Platinum status in Estimator or Auto Physical Damage Appraiser role within the I-CAR Gold Class Professionals Designation program, or willingness to complete and maintain designation.
• Working knowledge of applicable OEM requirements.
• Working knowledge of applicable legislation and regulations.
• Oral and written communication skills with the ability to convey technical information in a clear, concise and understandable manner for both technical and non-technical audiences.
• Works with accuracy and attention to detail.
• Ability to work with minimal direction and exercise initiative.
• Ability to maintain professional relationships with external repair facilities and agencies.
• Ability to multi-task and handle high volumes of workflow.
• Working knowledge of software applications, including MS Office.
• Ability to work independently and as a part of a team.
• Organizational, decision making, conflict resolution and customer service skills.
• Mechanical aptitude and problem solving skills.

Employee Benefits:
Health benefits
We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security
In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness
We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work program
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion
Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition
It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development
We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health
In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.