Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living\xe2\x84\xa2.

We are searching for an ERP Support Specialist to join our Business Systems Analysis team based in Halifax, Nova Scotia

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you\'ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance.
• Free onsite parking
• Employee discounts on select apparel, fitness, and retail partners through our Perks Program
• Access to continuing education and training through Shannex\'s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives.
• Recognition and Rewards for service excellence and safety

About the Opportunity

The Support Specialist will provide customer service excellence for a variety of software applications and will maintain, configure, and protect system integrity. In addition to supporting a user\'s lifecycle in the applications, you will:

• Develop and maintain an in-depth understanding of the systems governed by the Business Systems Analysis department.
• Administration of various systems, specifically configuration, upgrades, security.
• Working closely with the Business Systems Analysts, the Administrator configures various systems to approved specifications for new building construction and / or system improvements.
• Triage and support helpdesk requests for enterprise users for multiple applications.
• Monitor support requests from the organization and escalate to vendors where required. Point of contact for various software vendors and consultants.
• Promote and ensure security compliance with legislation, contracts, and company policies across the organization.

About You

In addition to placing high value on continuous improvement, collaboration, and accountability, you bring:

• A diploma in Business, Systems, or Information Technology or, a Certificate in Business or Medical Office Administration.
• At least one (1) year experience in a support role where you acted as a subject matter expert interacting with various stakeholders managing issues and incidents over the phone or via email.
• Experience and comfort working with business software systems an asset.
• An analytical, methodical, and detail-oriented working style and enjoys problem solving
• Effective communication skills, verbal and written, and enjoys working collaboratively to achieve results
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services, and care.

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

If you\'re ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion, and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.

Shannex