Job Description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

:

We are looking for an Equipment Services Manager to join our Smart Vehicle Solutions team located in Markham, Ontario. Our team has been in place for more than 20 years delivering and repairing inspection equipment for Vehicle Inspection Centres (VIC) across Ontario. The Equipment Service team provides remote equipment diagnostic support, repairs equipment and ships new and replacement parts to locations across the Province.

In this role you can expect to work a 40 hour workweek with shifts on Monday to Friday, between the hours of 8.00 AM and 6:00 PM; and Saturday 9.00 AM and 3:00 PM.

Reporting to the Operations Manager, you will be accountable for:

• Manage the day to day operations of the Equipment maintenance and service team
• Acting as the first point of contact for the Ministry Equipment Service Lead
• Manage Equipment Support Technicians and Team Lead(s)
• Maintain inventory controls
• Co-ordinate the shipping and receiving of equipment to and from Vehicle Inspection Centres (VIC)
• Exceed contractual service levels
• Ensure all safety protocols are followed in the warehouse
• Create processes and procedures that foster continuous improvement
• Proactively manage key performance indicators and achieve department targets for response time (calls, chats, emails, video conference and web-tickets)
• Handle disputes and complex issues in a timely and accurate manner
• Assist Equipment Support Technicians with advanced troubleshooting
• Interact and liaise with internal departments to review and resolve customer concerns
• Achieve Quality Assurance targets
• Participate in special projects and perform other duties as required

Qualifications:

• Minimum 3 (three) year leadership experience, preferably in a Technical Call Centre
• Minimum 3 (three) year experience in the automotive sector
• Pleasant telephone manner; excellent written and verbal communication skills
• Post-secondary education preferred
• Strong PC skills, knowledge of (MS Office Suite e.g., Word, Excel, PowerPoint etc.)
• Strong problem solving, decision making and negotiating skills.
• Ability to handle challenging situations by exhibiting composure and empathy
• Ability to multitask, quickly adapt to new information and procedures.
• Strong analytical and good mechanical/technical aptitude would be a definite asset

Minimum Clearance Required to Start: Not Applicable/None

This position is part of our Critical Infrastructure team.

A full-service engineering and construction firm, we work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions--and to help them see new possibilities.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!

The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by federal, state, provincial or local mandates or customer requirements.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest--APPLY TODAY!