Job Description

Additional Locations: Canada-QC-Montreal
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.
About the role
As a Clinical Support Specialist, you will be at the forefront of Boston Scientific's mission: delivering high-level clinical support for our Electrophysiology (EP) portfolio. Partner with our dynamic team to drive product adoption across hospitals in Quebec and the Atlantic provinces.
Boston Scientific is a global leader in innovative cardiac technologies, committed to transforming patient care. Our advanced solutions play a vital role in improving cardiovascular health. Join us and make a real difference.
Relocation Assistance: Not available at this time.
Visa Sponsorship: Boston Scientific does not provide visa sponsorship for this position.
Your responsibilities:

• Provide expert clinical support on the full Boston Scientific EP portfolio.
• Serve as the primary contact for customers in the territory, delivering on-site support.
• Collaborate with Territory Managers to achieve sales targets and manage the territory strategically.
• Deliver education and training sessions for healthcare professionals and clinical staff.
• Build strong relationships with Key Opinion Leaders and targeted customers.
• Educate customers on product benefits through presentations and demonstrations.
• Provide commercial support, troubleshooting, and technical guidance.
• Support clinical research, participate in case reviews, and observe procedures.
• Meet with clients to identify clinical needs and propose tailored solutions.
• Develop lasting business relationships with hospital personnel and decision-makers.
• Respond to customer requests and concerns, ensuring timely and effective resolutions.
• Work closely with sales and marketing teams to strengthen collaboration.
• Travel within Quebec for product support, with occasional travel across Canada and internationally.
• Perform other related duties as required.

Required qualifications:

• University degree
• Comfortable working in laboratory and operating room environments
• Proven track record of outstanding clinical support
• Excellent written and verbal communication skills
• Ability to travel (overnight/weekends as required), primarily within Quebec, with occasional national and international travel
• Bilingual in French and English
• Valid driver's license in good standing
• Specialized training in electrophysiology (asset)
• Experience with 3D mapping (asset)

A propos du role
En tant que specialiste du soutien clinique, vous serez au coeur de la mission de Boston Scientific : offrir un soutien clinique de haut niveau pour l'ensemble de notre portefeuille en electrophysiologie (EP). Collaborez avec notre equipe dynamique afin de favoriser l'adoption de nos produits dans les hopitaux du Quebec et des provinces de l'Atlantique.
Boston Scientific est un chef de file mondial en technologies cardiaques innovantes, engage a transformer les soins aux patients. Nos solutions de pointe jouent un role essentiel dans l'amelioration de la sante cardiovasculaire. Joignez-vous a nous et contribuez a faire une difference.
Assistance a la relocalisation : Non disponible pour ce poste.
Parrainage de visa : Boston Scientific ne fournit pas de parrainage de visa pour ce poste.
Vos responsabilites:

• Offrir un soutien clinique expert sur l'ensemble du portefeuille EP de Boston Scientific.
• Agir comme principal point de contact aupres des clients du territoire, en assurant un soutien sur place.
• Collaborer avec les gestionnaires de territoire pour atteindre les objectifs de ventes et gerer le territoire de facon strategique.
• Animer des seances de formation et d'education pour les professionnels de la sante et le personnel clinique.
• Etablir et entretenir des relations solides avec les leaders d'opinion et les clients cibles.
• Presenter les avantages des produits lors de presentations et de demonstrations.
• Fournir un soutien commercial, technique et de depannage.
• Contribuer a la recherche clinique, participer a des examens de cas et a des observations.
• Rencontrer les clients pour cerner leurs besoins cliniques et proposer des solutions adaptees.
• Developper des relations d'affaires durables avec le personnel hospitalier et les decideurs cles.
• Repondre aux demandes et preoccupations des clients, en assurant des solutions rapides et efficaces.
• Collaborer etroitement avec les equipes de ventes et de marketing.
• Voyager a travers le Quebec pour le soutien aux produits, avec deplacements occasionnels ailleurs au Canada et a l'international.
• Effectuer d'autres taches connexes selon les besoins.

Qualifications requises:

• Diplome universitaire
• Aisance a travailler en laboratoire et en salle d'operation
• Experience demontree en soutien clinique de haut niveau
• Excellentes aptitudes en communication orale et ecrite
• Capacite de voyager (nuits et fins de semaine au besoin), principalement au Quebec, avec deplacements occasionnels ailleurs au Canada et a l'international
• Bilinguisme (francais et anglais)
• Permis de conduire valide
• Formation specialisee en electrophysiologie (atout)
• Experience en cartographie 3D (atout)

Requisition ID: 614831
Minimum Salary: $66500
Maximum Salary: $131800
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see --will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).
Our organization is across Canada and has commercial representation in 140 countries.
This job involves regular collaboration with colleagues, clients, and stakeholders across Canada, the U.S., and/or internationally, making proficiency in English essential for effective communication and alignment. English is necessary for engaging with a range of documentation and maintaining effective communication if interacting with external clients or vendors.
As detailed in the job description, this job involves communicating, both verbally and in writing, with other Boston Scientific teams located across Canada, the United States and/or with our international clients and partners. International customers and partners represent an important part of our activities. Based on an evaluation, we have determined that the duties of EP Clinical Specialist II / Specialiste clinique Electrophysiologie II position require knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to EP Clinical Specialist II / Specialiste clinique Electrophysiologie II position.
However, in Quebec, Boston Scientific limits as much as possible the number of positions for which it requires the knowledge of another language than French. Boston Scientific solely requires proficiency in English where it is necessary for the performance of an employee's duties.
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Skills Required