Job Description

ABOUT ST. MARY'S UNIVERSITY:

Our Vision:

To be the preeminent Catholic University in Canada, known as a centre of academic excellence providing a vibrant and engaged student experience that prepares authentic leaders committed to the service of others.

Our Mission:

Open to all and grounded in the Catholic Intellectual Tradition, St. Mary's University educates the whole person to inspire and empower tomorrows engaged, global citizens for the future.

Our Values:

As a Catholic community, we value being Welcoming and Serving of all, Academic Excellence and Faith.

As an independent Catholic university in Canada, with a strong emphasis on liberal arts and sciences, St. Mary's University prepares its students to live with integrity, compassion and confidence while embodying a compassionate commitment to ethics, social justice, and respect for diversity of opinion and belief. St. Mary's is focused on developing the whole person: mind, body and spirit. For more information about St. Mary's and our Strategic Plan, visit https://stmu.ca/ and https://stmu.ca/about-us/strategic-plan/

ABOUT THIS OPPORTUNITY:

The Enrolment Services Officer is the first point of contact at St. Mary's University and contributes to a strong, positive student and visitor experience by creatively responding to and resolving issues, either through initial contact or working collaboratively with other University colleagues in all areas and levels of the University community. This position provides information and customer service relating to prospective and current students, programs, policies, student finances, applications, admission, transfer credit, registration, records, general advising, and related activities through multiple contact channels for university students seeking post-secondary programs and courses.

Main responsibilities for this position will include:

Front Desk/Enrolment Services Duties

Sort and post daily mail, prepares courier requests and accepts and/or directs deliveries, and process Student IDs and UPASS. Maintain up to date knowledge on all program offerings including intake dates and withdrawal and payment deadlines. Contribute to the continuous improvement of data entry, filing, and archiving systems.

Support Campus Departments

Collaborate with colleagues in the Registrar's Office and other departments to streamline workflows and improve student services. Assist with preparation for University events as required.

Financial Aid, Awards & Student Accounts

Administer a variety of financial aid procedures including: maintenance of records of financial aid transactions and receipt and disbursement of loan documents. Process and collect payment of all student application fees and tuition fees, prepare daily deposit and import online banking payments. Confirm student enrolment and ensure that confidentiality of information provided by students is maintained.

QUALIFICATIONS

3 years' related experience including: 1 year experience working in a dedicated student or customer service setting where the daily, ongoing, primary function is responding to and resolving student or customer contact requests. Experience in a post-secondary environment would be considered an asset. Bachelor's degree or equivalent combination of education and experience. Strong administrative, organizational, numeracy, and time management skills while performing/prioritizing multiple tasks, adhering to deadlines and responding to frequent interruptions. Knowledge of Student Information Systems would be considered an asset. Demonstrated ability to deal courteously and tactfully with staff, students, and members of the general public. Can-do attitude to support the needs of a rapidly growing university. Self-motivated, team player, problem-solver, excellent communicator, organized, and able to work independently. Works well under pressure, coordinating, tracking and following through with cyclical tasks. Ability to plan and prioritize tasks and meet deadlines while maintaining accuracy and attention to detail. Demonstrated ability to effectively exercise judgement in resolving student/customer issues and interpret related procedure and policy. Strong working knowledge of Microsoft Office (Excel, Word, and Outlook) Some heavy lifting may be required (25 kg).

VALUES & ATTRIBUTES:

Alignment with institution values and strategic plan pillars. Upholding core competencies associated with the institution's four pillars. Ability to promote, or at least respect, the institution's Catholic mission and identity Ability to foster equity, diversity, and inclusion, as well as Truth and Reconciliation.

WHAT WE OFFER:

As a part of the St. Mary's University community, eligible employees received a comprehensive compensation and total rewards package that includes, but is not limited to, a group benefits package, health spending account, RRSP matching, and generous paid time off. For more information on our offerings visit

https://stmu.ca/careers/.

OUR COMMITMENTS:

St. Mary's University is committed to Indigenous Truth and Reconciliation. Our land acknowledgement and Indigenous initiatives information can be found at https://stmu.ca/campus-life/indigenous-initiatives/. St. Mary's University is an equal opportunity institution. We hire on the basis of merit and are passionate about building and sustaining an equitable and welcoming campus environment where diversity in all areas is celebrated and valued. If you require support services or accommodations during any stage of the recruitment process, please include this in your application. All requests will be handled with the utmost confidentiality.

APPLICATIONS:

Please email application packages to Human Resource in one .pdf formatted document with the Subject Line of: "Enrolment Services Officer" by November 13, 2025. All applicants must submit a cover letter with salary expectations, resume, and contact information of three most recent supervisors and/or written letters of recommendation. Previous employees should submit an updated resume and updated credentials if applicable.

We encourage all qualified applicants to apply. Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. We thank all applicants for their interest. However, only those applicants being interviewed will be contacted.

No phone calls please.

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site gym Paid time off RRSP match Store discount Tuition reimbursement
Work Location: In person