Job Description

Engineer - Technical Support

Posted Date: Sep 19, 2022

ENGINEER - TECHNICAL SUPPORT

Location: Regina, Sask

Type of Position: Permanent Full-Time

Number of Positions: 1

Salary: $79, 575.00 - $106, 099.00 (determined based on education and experience)

Close Date: September 28, 2022

Competition Comments:

This position provides on demand (and emergency), advanced (tier III) technical support for SaskTel's corporate switching, routing IP network along with data services.

POSITION OVERVVIEW

Accountable for the technical support, design and deployment of stored program control digital communication systems, and switched base services and features.

LEADERSHIP ACCOUNTABILITIES

People * Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.

• Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
• Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
• Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).

Financial * Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.

Innovation * Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.

• Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
• Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.

SPECIFIC ACCOUNTABILITIES * Provide front line technical assistance to all SaskTel user groups impacting the performance of the digital switching and cellular networks. Responsibilities include supporting interface problems that arise in analog switches, sub-systems or related network equipment.

• Co-ordinate and assist with the insertion of digital switch software upgrades. Recommend appropriate software and data requirements to ensure proper functionality and performance of the switching network.
• Interface with equipment suppliers on technical problem referrals and issues impacting the performance of the digital switching network.
• Provide recommendations and assistance by introducing and implementing new technologies and services. Assist user groups involved with the modernization of SaskTel's switching network.
• Represent SaskTel on national committees and by attending conferences in order to enhance and refine the performance of the digital switching network.
• Participates on assigned SaskTel International ventures.
• Co-ordinate the implementation of new technologies and services as required.

QUALIFICATIONS * University Degree in Electrical or Electronics Engineering and be qualified to register as a Professional Engineer.

• Experience in stored program control digital communications systems preferred.
• Experience with computer based systems.
• Valid drivers license.

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections including 639,000 wireless accesses, 289,000 wireline network accesses, 289,000 internet accesses, 114,000 maxTV subscribers, and 81,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,400 full-time equivalent employees (FTEs). Visit SaskTel at .