Job Description

Careers that Change Lives

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Start engineering your career with Medtronic today! The Navigation & Imaging Specialist provides clinical, technical and product knowledge support to existing/potential customers and Medtronic colleagues. Responsible for opportunity development by facilitating progressing successful clinical evaluations from inception through to completion. Builds and maintains solid customer relationships and provides customer training at all levels. The Navigation and Imaging Specialist role will aid in achieving or exceeding sales revenue targets for system targets as well as additional Enabling Technologies products by procedure types, including robotics. Liaise with ENT, Spine and Neurosurgery Territory Managers and clinical specialists to identify new opportunities and deliver superior customer support. This position is responsible for assisting with key customer reports (blue sheets) as required to support Medtronic Neuro Spine products and services.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Provides technical expertise to sales representatives, other sales functions and customers.
• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
• May provide follow-up support to company sales staff and customer personnel by providing technical support and information on specific applications.
• Provides sales personnel with technical data necessary for the demonstration of products.
• May make technical or scientific presentations at sales meetings and customer locations.
• Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and organizations.
• Acts as a liaison between sales personnel and technical staff.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)

Evaluations:

• In conjunction with the local Territory Manager and with direction from the Enabling Technologies Manager, represent Medtronic during surgical evaluations and demonstrations, and instruct clinical staff (including nurses and physicians) during procedures.
• Perform pre-trial activities such as in-servicing of staff, organizing equipment and disposable requirements, etc.
• Introduce/demonstrate more complex, and new products and applications to physicians, hospital staff as well as Medtronic colleagues.
• Develop relationships with customers including surgeons and other areas within the hospital environment
• Assist in the logistics for equipment delivery liaising with the Loaner and Service groups

New Product Launches

• Introduce/demonstrate more complex and new products and applications to physicians, hospital staff and Medtronic colleagues.

Sales Support

• Support Medtronic resources to success in meeting or exceeding sales targets by ensuring successful trials/evaluations and demonstrating unmatched technical and clinical expertise / support.
• Completing of assisting in the technical requirement section of RFP's
• Continually monitoring competitive products and providing education to the sales team through competitive analysis reviews

Technical / Clinical Support

• Coordinate with regional field service support colleagues to lead installations as necessary, provide technical service support and complete documentation (training, installation, system checkout) as required.
• Meet and maintain relationships with customers including surgeons, OR staff, Diagnostic Imaging departments, foundations and other areas within the hospital environment.
• Educate/train physicians and hospital personnel - on clinical / technical matters relating to Navigation and Imaging products.

Must Have: Minimum Requirements

• Bachelors degree required
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

• Previous Technical or clinical support experience in and healthcare company will be considered.
• Operating room knowledge and experience - Basic knowledge of imaging and fluoroscopy.
• Product education and teaching skills.
• Exceptional organizational skills, attention to detail and the ability to prioritize in a changing environment
• Customer, patient and quality focused
• Bilingual: English/French is required

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Additional Information

• Posting Date: Nov 2, 2022
• Travel: No